Customer Service Representative
Shopify eCommerce Store
Hi!
I run a successful Shopify eCommerce store. I’m currently looking for a reliable, detail-oriented, and customer-focused Customer Service Representative to join my team.
Responsibilities
As a Customer Service Representative, you will be responsible for:
- Responding to customer emails and support tickets through our customer support system, Hostinger
- Handling order inquiries, shipping updates, returns, refunds, and customer complaints professionally
- Escalating complex issues when necessary
- Keeping customer conversations organized and following internal procedures
- Delivering excellent customer service with empathy, patience, and clear communication
Working Hours
Two shifts are available:
- 09:00 – 10:00 CET
- 15:00 – 16:00 CET
The exact workload will depend on the number of customer inquiries received each day.
Requirements
- Experience with Shopify — required
- Experience with an email or customer support platform such as Hostinger
- Excellent written English
- Friendly, professional, and patient communication
- Reliable internet connection
- Ability to work independently
- Previous eCommerce customer service experience is preferred
Compensation
- $3 USD per hour
- Paid weekly via Wise
Growth Opportunity
This is a long-term position with opportunities to grow into additional responsibilities as the business continues to expand.
I value loyalty, reliability, attention to detail, and a willingness to learn. If you are looking for a stable position where you can develop your skills and take on more responsibility over time, this could be a great opportunity for you.
How to Apply
To confirm that you have read this entire job post, please start your application with the word: myvelmora.
Applications that do not include this word will not be considered.
I look forward to hearing from you!
Shopify eCommerce Store