Adinda P.
Mid-Level Remote Customer Support Specialist
Open to offersNew to PlatformAbout
Adinda P., based in South Tangerang, Indonesia, is an accomplished Remote Customer Support Specialist and Content Moderator with extensive experience across multiple platforms, including live chat, web messaging, and email. Currently working with Modsquad USA, she expertly delivers high-quality customer service and ensures compliance in content moderation on platforms such as YouTube. Her role involves resolving complex technical and billing inquiries, managing escalations, and enhancing team performance. Adinda brings bilingual capabilities in English and Indonesian, utilizing her skills in technical troubleshooting, content moderation, and remote collaboration to support team operations and enhance customer satisfaction. Alongside her customer service expertise, Adinda has contributed to ad quality rating projects at Welocalize and has held leadership roles in the forex industry, exemplifying her proficiency in managing client communications, onboarding, and transaction processes. Her previous experiences also include roles in freelance translation and e-commerce operations management.
Experience
Content Moderation/Task-Based Project
Modsquad · 2025 — PresentEvaluated YouTube channels and video content for compliance with client-defined risk categories and advertising standards. Classified sensitive or high-risk content, adhering to client guidelines, while applying structured review frameworks to ensure accurate evaluations.Remote Customer Service
Modsquad · 2023 — PresentProvided customer support through web-based messaging platforms, focusing on subscription, billing, product usage, cancellation, refund, and technical inquiries. Demonstrated problem-solving skills to deliver timely and compliant resolutions.Freelance Ad Quality Rater/Task-Based Project
Welocalize · 2023 — PresentRated online advertisements in both English and Indonesian using a structured rating system. Assessed ad relevance and quality while ensuring compliance with client guidelines.Remote Customer Service/Account Executive
Trexmarkets · 2022 — 2023Led the Indonesian Customer Service team in a forex trading startup, mentoring agents on high-quality multi-channel support. Managed client onboarding, account registrations, and facilitated deposit and withdrawal transactions according to internal policies.Virtual Assistant
Individual client · 2015 — 2018Oversaw e-commerce operations, which included product research, supplier sourcing from Taobao and Alibaba, and import coordination from China to Indonesia. Managed order processing, inventory tracking, and marketplace operations.English Teacher / Deputy Centre Manager
Easy Reader Kemang · 2009 — 2012Provided phonics-based instruction in reading, grammar, and conversation for children aged 2.5–10. Developed lesson plans and educational materials while overseeing daily operations and staff coordination.Freelance Translator
Individual Client · 2004 — 2011Delivered English-to-Indonesian translation services for film scripts and DVD materials, ensuring contextual accuracy and cultural sensitivity while adhering to project deadlines.Marketing Administration Support
MSIG Insurance · 2007 — 2008Processed customer inquiries and managed leasing and financial data to support policy administration. Delivered administrative assistance to enhance workflow efficiency and ensure compliance with operational procedures.Remote Customer Service
Individual clientMaintained customer order confirmations and updates using Microsoft Excel while managing communications with Indonesian customers through phone and messaging platforms.
Skills & Expertise
Education
- Diploma of Japanese LiteratureUniversity of Indonesia · 2004 — 2007
- Bachelor of Social and Political SciencesUniversity of Indonesia · 2001 — 2004