Agnel A.

Agnel A. is an accomplished senior leader with over 23 years of experience in the Business Process Outsourcing (BPO) industry, emphasizing the integration of people, process, and technology. With a track record of success across diverse geographies, Agnel has demonstrated expertise in key areas such as change management and operational excellence. Notably, at Conifer Health Solutions, Agnel directed US Healthcare Provider Operations, managing accounts totaling $250M in revenue. He has successfully optimized revenue cycles by improving cash collection rates and reducing denial rates. Previously, at Omega Healthcare, he improved EBITDA by 2% through strategic initiatives. As BPO Director at NTT Data, Agnel managed over 1,400 personnel, driving revenue growth and business process automation. His leadership was instrumental in evolving AI and automation solutions within revenue cycle management. Agnel's earlier roles include enhancing customer satisfaction and net promoter scores at Dell Technologies across large-scale, global operations.