Agustin S.

Agustin S. is a seasoned Customer Service and Technical Support professional with over a decade of experience in the BPO and telecommunications industries. He has a significant track record of providing technical assistance and support for leading international accounts such as TELUS, Verizon Mobile, and Bell Canada. Agustin excels in diagnosing technical concerns, offering step-by-step troubleshooting, and maintaining customer satisfaction through efficient issue resolution. At Telus International Phil, he served as a Technical Support Specialist for Telus Home Solutions, where he was responsible for guiding customers in Canada through technical solutions. His prior role at Asurion Iloilo saw him assisting Verizon Mobile customers with mobile device issues. As a Technical Support Specialist at iQor Iloilo, he investigated and resolved technical concerns for Bell Canada clients. His proficiency in English and intermediate skill in Tagalog contribute to his exceptional ability to manage customer interactions effectively.