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Akhilesh N. — Mid-Level Customer Success Manager from Mauritius

Akhilesh N.

Mid-Level Customer Success Manager

Mauritius 3-6 years
Open to offersNew to Platform
Languages
English
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About

Akhilesh N. is a driven Customer Success Manager excelling in managing client portfolios to ensure satisfaction and retention while acting as a strategic liaison to enhance customer experiences. In his previous role with Service Plus Monde Ltée as a Commercial Supervisor and Trainer, he led sales teams and developed customized training modules boosting commercial performance. As a Stock Broker and Coach at Prime Partners Ltd, he assisted clients with investment portfolio growth while coaching new staff in sales analytics. During his tenure at Linkeo, Akhilesh focused on B2B prospecting and consistently achieving sales targets in the digital sector. His role at Burotech Conception Ltée involved managing a field sales team and operational oversight, successfully acquiring new clients through strategic approaches. Akhilesh is fluent in both English and French, adding to his strong communication and organizational skills.

Experience

  • Customer Success Manager

    null · 2024 — Present
    Manage a client portfolio proactively to ensure satisfaction and loyalty. Serve as a strategic interface between clients and internal teams to enhance the customer experience.
  • Commercial / Trainer / Supervisor

    Service Plus Monde Ltée · 2020 — 2024
    Oversee a commercial team and provide on-field support. Develop and deliver training modules tailored to staff needs. Improve commercial performance through diligent and personalized follow-up.
  • Stock Broker / Coach

    Prime Partners Ltd · 2019 — 2020
    Support clients in managing and growing their investment portfolios. Mentor new team members on best practices in analysis and sales.
  • Sales Representative

    Linkeo · 2018 — 2019
    Conduct B2B prospecting and develop a client portfolio in the digital sector. Consistently meet monthly sales targets through a consultative approach.
  • Sales Representative / Team Leader

    Burotech Conception Ltée · 2017 — 2018
    Lead a field sales team and manage operations. Acquire new clients using targeted outreach strategies.

Skills & Expertise

Education

  • Bachelor in Business Administration and Marketing
    CURTIN UNIVERSITY · 2017 — 2021
  • High School Diploma
    SOOKDEO BISSOONDOYAL STATE COLLEGE · 2010 — 2017