Albert B.
Mid-Level Sales and Customer Service Specialist
Open to offersNew to PlatformAbout
Albert A. is a seasoned Sales Specialist with over six years of experience in sales, technical support, and customer service across the healthcare, telecommunications, utilities, and SaaS sectors. Albert has excelled in both B2B and B2C sales, developing expertise through roles at Hinduja Global Solutions, Results CX, TSD Global, Tata Consultancy Services, Lenders Services, and Growth Zone. His background spans assisting senior customers with technical troubleshooting in healthcare, driving customer acquisition and retention for telecom and utility services, and managing lead generation and CRM-based outreach for digital solutions. Albert’s collaborative work with teams, use of Salesforce and Hubspot, and management of sales pipelines have consistently contributed to revenue growth and top agent rankings while supporting diverse client needs in dynamic business environments.
Experience
Lead Generation (Part-time)
Lenders Services · 2025 — 2026Sought potential clients while nurturing prospects through targeted outreach. Managed sales pipelines and tracked performance metrics using CRM tools, collaborating with the sales team to facilitate conversions. Utilized digital channels like email campaigns, LinkedIn networking, and cold calling to accomplish monthly targets, contributing to overall business growth. Developed stronger communication skills and adaptability through remote work, while maintaining professional relationships across various teams.Sales Development Representative (Part-time)
Growth Zone · 2025 — 2026Focused on promoting CRM solutions, credit card processing, AI-driven newsletters, and web design services. Built strong client relationships while creating tailored presentations that addressed specific business needs. Implemented consultative selling strategies and leveraged innovative technology solutions alongside effective communication to drive sales.Cold Caller and Account Manager
Tata Consultancy Services · 2024 — 2025Conducted promotional activities for electricity, gas, and internet services for AGL using a strategic cold calling approach. Engaged potential customers through competitive offers and customized solutions tailored to their needs. Concentrated on quickly building rapport, addressing objections, and succinctly presenting information to drive conversion rates. Enhanced skills in persuasive communication and lead generation while consistently meeting sales quotas.Retention and Sales Specialist
TSD Global · 2022 — 2024Supported businesses in their considerations of service cancellations by presenting personalized solutions to achieve their goals and reduce expenses. Offered improved options, including lower rates and bundles for phone, internet, and DirectTV, delivering maximum value. Focused on client retention and minimized churn while consistently exceeding retention goals. Developed expertise in relationship management and providing customer-centric solutions suited for business clients.Telemarketer / Sales Representative
Results CX · 2020 — 2022Focused on B2C sales and customer support by assisting clients with phone services and setting up new lines. Recommended devices to bundle with their cable and internet plans. Identified customer needs, offering customized solutions that enhanced service experiences while achieving sales targets. Contributed to revenue growth through promoting bundles and value-added services aligned with customer preferences. Played a coaching role for team members, fostering competition and driving performance on sales metrics.Technical Support Representative
Hinduja Global Solutions · 2018 — 2020Provided guidance to senior customers aged 65 and older in effectively navigating their online accounts. Handled registration, resolved login issues, and executed password resets to ensure access to Medicare information. Delivered clear and empathetic instructions tailored to customers with varying levels of technical knowledge. Actively contributed to team operations and performance as a point of contact, refining communication skills in a healthcare support setting.
Skills & Expertise
Education
- Bachelor of Elementary EducationColegio De Las Navas · 2014 — 2018
- High SchoolBasilio B. Chan Memorial Agri Industrial School · 2010 — 2014
- ElementaryTagab-iran Elementary School · 2004 — 2010