Alden B.
Mid-Level E-commerce Customer Support Specialist
Open to offersNew to PlatformAbout
Alden B. is a seasoned Customer Service Representative with over eight years of experience in the fields of technical support, email and chat handling, and e-commerce operations. Educated in electronics technology at Camarines Sur Polytechnic Colleges, Alden has honed expertise in using Zendesk, various CRM systems, and tools like Oracle - CRM On Demand to efficiently handle buyer/seller disputes, logistics escalations, and refund requests. Alden's professional journey includes significant tenures at leading firms such as Concentrix, Shopee Philippines, and Sutherland Global Services, Inc., where he managed returns and refunds, coordinated with logistics providers, and maintained exemplary customer relationships. Alden's technical troubleshooting ability is complemented by experience with tools such as Canva, Photoshop, and Chat GPT, ensuring comprehensive support across multiple communication platforms.
Experience
Customer Support Specialist
ORBIO WORLD (UPWORK) · 2025 — 2026Assisted customers via email and calls, maintaining a professional attitude while ensuring satisfaction and resolving complaints.Advisor 1, Email Support
Shopee Philippines · 2021 — 2024Handled email cases through Zendesk for disputes between buyers and sellers while resolving logistics escalations and refund requests efficiently.Senior Analyst, Returns & Refunds
Sutherland Global Services, Inc. · 2022 — 2022Managed escalations related to returns, refunds, and payment settlements, ensuring coordination with logistics couriers for order resolutions.Customer Service Representative
Concentrix · 2014 — 2021Provided phone support for customer inquiries, troubleshooting technical issues, and documenting interactions in CRM.
Skills & Expertise
Education
- 2 year electronics technologyCamarines Sur Polytechnic Colleges