Alexander J.
Senior Customer Support Specialist
Open to offersNew to PlatformAbout
Alexander J. is a dedicated Support Specialist with over a decade of experience in customer support, team leadership, and training development. He has extensively contributed to industries including AI, software, eCommerce, and BPO sectors, leveraging his skills to deliver exceptional client experiences. Alexander has honed his abilities in customer service, conflict resolution, and quality assurance. His expertise encompasses the use of platforms such as Gorgias, Freshdesk, Zendesk, and Salesforce for customer interaction, as well as e-commerce tools like Shopify and WordPress. He has played a key role in technical support and training at Brain Technologies Inc., managed lead generation campaigns at B2Prospect, and supported underwriting AI processes at Kalepa. His time in various international settings, including the United States, United Kingdom, and Philippines, highlights his global adaptability and commitment to enhancing service quality and operational efficiency.
Experience
Technical Support Agent & Training Mentor
Brain Technologies Inc. (Natural AI) · 2021 — 2026Provided professional support to users through chat and email, addressing technical issues and managing user accounts. Facilitated the onboarding of new agents and created training materials aimed at improving operational efficiency. Assisted agents with complex order processing, including issues related to payments, returns, and shipping.Campaign Builder, Lead Generation
B2Prospect · 2023 — 2026Conducted market research and performed daily data entry. Created and scheduled email campaigns while addressing inquiries from leads via email. Ensured organized data management and facilitated smooth shift transitions.Customer Support/Research Specialist, Underwriting AI Support
Kalepa · 2023 — 2024Utilized Zendesk to provide customer support. Executed data manipulation and data entry tasks in Excel, along with validating client-submitted data through thorough research. Verified and cross-checked data prior to uploading it to proprietary software.Customer Support, General Virtual Assistant
CozmoBox · 2020 — 2023Delivered customer support across various platforms, including Gorgias, Amazon, and eBay. Managed operations of the Shopify store, including shipments and website content updates. Updated product listings and maintained subscription management via refunds, reshipments, and handling chargeback disputes.Customer Support/Data Entry Associate, Loan Processing
Blue Acorn · 2021 — 2021Handled loan applications by verifying documents in accordance with company guidelines. Responded to queries from applicants through email and live chat while managing workflow and addressing ad-hoc requests.Team Leader, Content Department
Authority Builders Co. · 2018 — 2021Reviewed and edited content to ensure compliance with company standards. Served as the main contact for queries from customers and partners. Developed training materials and conducted onboarding sessions while overseeing team operations.Media/Data Analyst, Mediamax
TaskUs PH · 2016 — 2018Monitored various media campaigns, collecting data to assess media value. Provided training for new agents and served as the main point of contact for client escalations. Managed overall workflow and distribution of workload.Content Moderator, TuneIn
TaskUs PH · 2012 — 2016Supervised YouTube video content for copyright violations, removing segments with suspected infringements. Verified violations through proprietary software and compiled verified data to submit by the end of the shift.Voicemail Transcriber, Phonetag
TaskUs PH · 2012 — 2012Transcribed voicemails using proprietary software while performing necessary research to ensure data accuracy. Provided training for new agents.
Skills & Expertise
Education
- Bachelor's Degree in Hotel and Restaurant ManagementInternational School for Hotel and Restaurant Management · 2006 — 2010