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Alfred H. — Customer Service Representative from Philippines

Alfred H.

Customer Service Representative

Philippines Less than 1 year
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Alfred H. is a Professional with a robust background in agricultural labor, logistical coordination, and technical troubleshooting, thriving in international settings. Throughout his career, he has exhibited a proven track record of adeptly managing emergency asset relocation and resolving complex technical issues. He developed his cross-cultural communication and structural problem-solving abilities while working under high-pressure environments. Alfred served as a Customer Service Representative for Foundever, managing global logistics and expediting guest relocation for Expedia. He also worked as an IT Support Specialist for Teleperformance, providing critical support to the AT&T broadband department, troubleshooting connectivity issues, and supporting both end-users and agency personnel. Earlier, as a Poultry Farm Worker at Balite Broiler and Chicken, he executed intensive manual labor while maintaining biological safety protocols. Alfred's educational background in Information Systems from City College of Calapan, with a focus on systems analysis and logistics management, underpins his technical acumen.

Experience

  • Customer Service Representative

    Foundever · 2026 — Present
    Managed global logistics for Expedia, addressing immediate relocation needs for international guests facing booking issues. Worked with partner hotels and transportation services to arrange alternative accommodations promptly under tight deadlines. Integrated complex digital tracking systems with direct client interactions to efficiently resolve logistics emergencies.
  • IT SUPPORT SPECIALIST & OPERATIONS CUSTOMER EXPERT I

    Teleperformance · 2025 — 2026
    Served the AT&T broadband and Sales Services department, troubleshooting internet connectivity, routing, and mobile device issues. Delivered technical and hardware support to end-users and agency staff, restoring system operations. Aided clients in selecting service plans, documented system bugs, and promoted products while achieving performance standards.
  • POULTRY FARM WORKER

    Balite Broiler and Chicken · 2022 — 2025
    Performed daily manual labor tasks, such as loading crates and handling heavy bulk feed bags, while overseeing inventory logistics. Maintained and operated specialized agricultural machinery, adhering to biological safety and quarantine measures. Monitored the facility's environment and health metrics to meet stringent commercial livestock standards.

Skills & Expertise

Education

  • Bachelor of Science in Information Systems
    City College of Calapan