Alisha N.

Alisha N. is a highly skilled Virtual Administrative Assistant and proven Customer Service Professional with over three years of experience in the remote operations space, particularly within the customer service and quality assurance sectors at Teleperformance. She excels in managing communications effectively, maintaining detailed digital documentation, and supporting team workflows independently. In her role as a Customer Service Agent in the banking sector, Alisha was responsible for responding to high-volume inquiries, maintaining accurate customer records, and assisting clients with a multitude of banking-related inquiries. Her subsequent transition to a Quality Analyst involved managing quality reports, coordinating training sessions, and supporting onboarding processes, demonstrating her proficiency in tools like Microsoft Office and Google Workspace. Bilingual in English and Spanish, Alisha's communication skills are complemented by her adeptness in remote work environments.