Allan C.

Performed extensive static and dynamic reverse engineering of mobile applications on Android, Java, React Native, and Flutter platforms to identify security vulnerabilities, data leakage, and privacy infringements. Assessed encryption and hashing frameworks (AES, RSA, SHA-256, MD5) to gauge the integrity of data protection and pinpoint weaknesses in cryptographic methods. Employed internal research tools like Cavy and JADX to decompile obfuscated code and trace sensitive data flows, identifying concealed malicious logic. Executed runtime instrumentation and sandboxing for dynamic behavior analysis, API call tracking, and network traffic evaluation. Investigated various data types and user identifiers for compliance with privacy standards and evaluated third-party SDKs for unsafe permissions and tracking actions. Documented findings to classify true/false positives, forwarding validated threats to privacy and security teams. Collaborated with automation engineers to enhance detection efficiency by integrating analysis processes into automated pipelines.

Delivered advanced, multi-channel support for Google Workspace products, addressing issues related to Google Voice, Google Chat, Google Meet, and Chrome OS devices. Managed intricate user access issues, device management, and application integration for enterprise clients. Operated as a Level 2 escalation point, performing root cause analysis and directly connecting with Google Product Engineers for critical incident resolution. Administered Context-Aware Access and Mobile Device Management configurations for enterprise users while focusing on first-contact resolution rates. Provided mentorship to junior support analysts, sharing effective troubleshooting practices.

Engaged in SIEM/SOAR for threat detection and incident response utilizing Google Chronicle. Aided in designing and managing automated security workflows alongside vulnerability management processes. Contributed to the implementation of risk management and compliance initiatives to adhere to security best practices, providing support for cloud infrastructure security configuration and policy enforcement.

Oversaw and maintained enterprise infrastructure systems through routine monitoring and troubleshooting to ensure continuous system availability. Managed O365, Active Directory, and SAP account functionalities, including password resets and account unlocks. Conducted network diagnostics and ping tests for incident resolution while collaborating on infrastructure upgrade projects and keeping documentation up to date.