Allesson M.
Junior Customer Support Representative
Open to offersNew to PlatformAbout
Allesson M. is an experienced Customer Support Representative adept at managing customer communication and service appointments within the electronics and repair industry. With a strong background from working at Zé do Phone and Suprema Informática, Allesson honed his skills in remote technical support, problem-solving, and customer service coordination. He proficiently managed and optimized communication between customers and technicians to ensure effective service delivery. His ability to address customer concerns and maintain organized records contributed significantly to enhanced operational efficiency. His expertise extends to technical troubleshooting and setting up IT infrastructures, including PCs and conferencing equipment. Allesson is fluent in English and Portuguese, making him a versatile asset for international companies seeking to leverage his remote support capabilities across time zones.
Experience
Customer Service Representative
Zé do Phone · 2021 — 2023Provided remote assistance for appointment scheduling and service coordination. Facilitated communication between customers and technicians to ensure effective service scheduling and addressed customer inquiries and concerns professionally. Organized customer information and maintained service scheduling records.IT Technician
Suprema Informática · 2015 — 2016Configured and maintained PCs, printers, and peripheral devices in both home and office settings. Diagnosed hardware and peripheral device issues to uphold operational efficiency. Delivered remote technical support, resolving issues effectively and minimizing the necessity for onsite visits. Set up technical equipment for video conferencing rooms.
Skills & Expertise
Education
- High School DiplomaCE PROFª LEDA MARIA CHAVES TAJRA · — — 2013