Alta J.
Mid-Level Healthcare Virtual Assistant
Open to offersNew to PlatformPortfolios
About
Alta J. is a dedicated and detail-oriented Healthcare Virtual Assistant and Provider Operations Specialist with extensive experience in healthcare claims processing, provider support, insurance verification, and customer service. She has excelled in managing medical documentation and coordinating with healthcare teams using platforms like Provider Villa and CMS Adjudication Tool. Alta has worked in various fast-paced, remote healthcare environments, ensuring accurate claims processing and resolving discrepancies. With a strong nursing background, she has also provided compassionate care as a Staff Nurse at Lucena United Doctors Hospital and Medical Center and led community vaccination initiatives as a Nurse Vaccinator at the Rural Health Unit Tublay. Alta has been involved in the education sector as an online English teacher with 51Talk and has a comprehensive history in customer service and virtual assistance with Evergreen Contact Solutions and WGE Asia. Her skills in data entry, administrative support, and communication are complemented by proficient use of systems like Microsoft Office 365 and Google Workspace.
Experience
Provider Operations Team Member
Mirra Health Care · 2025 — 2026Processed claims and performed adjudication tasks utilizing Provider Villa and CMS Adjudication Tool, ensuring compliance with healthcare guidelines. Conducted validation and review of claims, focusing on eligibility, coverage, medical documentation, and billing accuracy. Analyzed contract compliance to support correct payment decisions, while rectifying discrepancies and errors. Maintained accurate claim records through data entry and updates, and communicated with teams via Microsoft Teams and Outlook to resolve issues.Staff Nurse - Medical Ward
Lucena United Doctors Hospital and Medical Center · 2023 — 2023Delivered compassionate patient care in collaboration with healthcare teams to achieve optimal outcomes. Administered medications and treatments in alignment with physician orders and hospital protocols, while ensuring adherence to safety protocols.Nurse Vaccinator
Rural Health Unit Tublay - PDOHO · 2021 — 2022Led COVID-19 vaccination initiatives within the community to improve vaccination coverage. Ensured effective management of the vaccination program, significantly contributing to public health.Home-based Online English Teacher
51Talk Online Education Group · 2019 — 2021Developed engaging online lessons for children, fostering a positive and inclusive learning environment. Facilitated interactive sessions that encouraged student participation and implemented dynamic teaching strategies to achieve learning objectives.Virtual Assistant
WGE Asia / Treasure Fan · 2017 — 2019Demonstrated expertise in various areas including Virtual Assistance, Customer Representation, and Product Research. Performed data entry, managed emails, assured quality, and engaged in lead generation while updating spreadsheets with precision.Customer Service Representative
Evergreen Contact Solutions · 2013 — 2016Focused on discussing car insurance plans and facilitating smooth sales processes. Provided exceptional customer service through active listening and in-depth knowledge of insurance products while striving to meet sales targets and ensuring client satisfaction.
Skills & Expertise
Education
- Bachelor of Science in NursingPines City Colleges · 2006 — 2010
- HighschoolSaint Louis School of Pacdal, Inc. · 2002 — 2006
- ElementaryPontino Elementary School · 1996 — 2002
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