Althea R.
Junior Legal Virtual Assistant
Open to offersNew to PlatformAbout
Althea Rose A., based in Parañaque City, Philippines, is a seasoned professional in the realm of customer service, claims handling, and technical support, with an expanding career as a General Virtual Assistant. With a robust history in insurance processes and legal support, she effectively utilizes her prowess in client communication, documentation management, and multitasking across platforms such as SmartAdvocate and Clio. Althea's experiences include managing client intake, drafting legal documents, conducting medical provider communications, and supporting insurance claims processes. Her proficiency with tools like MS Word, Excel, and cloud storage applications enhances her organizational skills, while her command of CRM systems aids in delivering unparalleled customer service. Althea's academic foundation in Business Administration and specialized training in claims handling further complement her role, allowing her to maintain accuracy and efficiency in both pre-litigation and litigation cases.
Experience
General Virtual Assistant
Legal Support Help / Extensive Training · 2026 — PresentProvided support through reception across various channels including calls, SMS, chat, and email. Managed appointments and maintained calendars, handled email and file organization, and communicated with clients for intake information. Drafted and sent templated correspondence, facilitated insurance communications, and obtained necessary case-related documents. Engaged with medical providers for records and billing inquiries while ensuring thorough completion of case checklists. Navigated Filevine CMS and drafted legal documents like complaints and summons, managed legal document filing and serving, and organized discovery responses. Conducted tasks including drafting demand letters, auditing cases, and performing general administrative functions.Claims-Sales Representative
Asurion · 2023 — 2025Managed customer inquiries, evaluated claims, and ensured claims processing was efficient and compliant with company policies. Engaged in negotiations for settlements and provided clients with accurate information while identifying opportunities for selling insurance products. Maintained comprehensive records to support customer service quality and satisfaction.Claims Processing Associate
Accenture · 2022 — 2023Handled the review and verification process of insurance claims, ensuring documentation met necessary accuracy and compliance standards. Engaged with claimants and adjusters to collect and clarify essential information while processing payments and addressing disputes. Supported efforts for optimizing workflow and contributing to overall team productivity.Technical Support Representative
VXI · 2021 — 2022Provided assistance to customers by resolving technical issues related to products or services. Collaborated with engineering teams on complex concerns while ensuring customer satisfaction through professional communication. Maintained accurate records of customer interactions and the solutions offered.
Skills & Expertise
Education
- BS in Business Administration Major in Marketing ManagementEulogio "Amang" Rodriguez Institute of Science and Technology · — — 2025