Alyka J.

I bring over 5 years of experience across customer service, e-commerce, healthcare, telecommunications, retail, and back-office operations. My strengths are attention to detail, adaptability, problem-solving, organization, and clear communication. I’m comfortable handling both customer-facing and administrative tasks, from resolving concerns and managing requests to reviewing data, maintaining records, and following up on pending work. My work style is organized, reliable, and process-driven. I take ownership of my responsibilities, work well independently, and stay focused even when handling high-volume tasks. I’m also quick to learn new tools and workflows. I bring value by providing consistent, accurate, and dependable support while helping teams stay organized, productive, and focused on their priorities.

• E-commerce Customer Support

  Commerce Core (Bright Path - Bold One) · 2025 — 2026
  - Managed 80–90 daily email support tickets for an e-commerce client. - Handled order replacements, refunds, returns, and order-related concerns. - Supported PayPal chargebacks and dispute inquiries. - Processed transactions according to client policies and customer service standards. - Maintained accurate and timely case resolution.

• Walmart Vendor Data Entry Specialist

  ECE Contact Centers · 2026 — 2026
  - Verified GTINs and product information for accuracy and system matching. - Entered and updated product, vendor, and purchase order data in Walmart systems. - Reviewed product listings, including GTIN, UPC, pricing, descriptions, and product details. - Investigated GTIN mismatches, duplicate items, and incorrect product data. - Maintained compliance with Walmart product listing standards.

• Technical Support Representative (Retail)

  Foundever · 2022 — 2025
  - Provided technical and product support for JBL, Harman Kardon, AKG, and Infinity products. - Assisted customers with product setup, troubleshooting, warranty claims, and technical issues. - Provided support through phone, chat, email, SMS, WhatsApp, and social media. - Managed customer inquiries and complaints while meeting SLA and quality standards. - Supported social media interactions and maintained a positive brand experience.

• Compliance Virtual Assistant

  Theatre Compliance · 2023 — 2024
  - Monitored operations for compliance with company policies, industry standards, and legal requirements. - Supported audit preparation by compiling required documentation. - Coordinated with internal teams to gather compliance information. - Generated reports according to established procedures. - Maintained organized compliance documentation.

• Customer Service Representative (Telecommunications)

  Teleperformance · 2021 — 2022
  - Assisted customers with billing, payments, promotions, late fees, and prorated charges. - Processed bill adjustments and refunds within authorized guidelines. - Promoted plans, add-ons, international roaming, and accessories. - Upsold data plans and device upgrades, contributing to a 15% increase in monthly sales metrics. - Handled account-related concerns while maintaining customer service standards.

• Customer Service Representative (Healthcare)

  Alorica · 2020 — 2021
  - Scheduled COVID-19 vaccine appointments and handled 60–80 inbound calls daily. - Assisted Blue Cross Blue Shield members with benefits, eligibility, claims, billing, and coverage. - Supported prior authorizations for medications and medical procedures. - Resolved claims denials and billing disputes. - Documented member interactions accurately in CRM systems while meeting QA and performance metrics.

• Accountancy Business & Management

  University of Perpetual Help System Laguna-Isabela Campus · 2016 — 2019
• High School Diploma

  Cauayan City National High School · 2011 — 2016