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Alyssa M. — Mid-Level Web Operations Manager from Philippines

Alyssa M.

Mid-Level Web Operations Manager

Philippines 6+ years 1000 - 1500 USD per month
Open to offersNew to Platform
Languages
English
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About

Detail-oriented Virtual Assistant & Operations Specialist with 6+ years of proven remote experience across administrative support, customer service, logistics coordination, and technical administration. I specialize in taking full ownership of day-to-day business operations, building streamlined workflows, and managing high-volume client inquiries with speed and precision.


Core Technical & Operational Strengths:

• Administrative & Executive Support: Inbox/calendar management, client intake, SOP development, contract organization, data entry, and Google Workspace.

• Customer & Healthcare Support: Multi-channel ticketing (phone, email, chat), insurance verification, client paperwork, and strict HIPAA-compliant privacy protocols.

• Property & Real Estate Admin: Property listing updates, applicant screening, rental documentation, and listing audit management.

• Systems & Tech: WordPress/CMS updates, CRM maintenance, basic SEO management, Stripe, Canva, and digital tools.


Equipped with a dual-monitor setup, backup power, backup internet, and a quiet home office ready for immediate work.

Why hire me

Here is what I bring to your team: Proven Reliability & Technical Setup: I operate from a dedicated home office equipped with dual monitors, backup power, and backup internet—ensuring zero downtime and consistent availability. Versatile Skill Set: Experienced in managing Google Workspace, CRM/CMS platforms (including WordPress and Stripe), property listings, client intake, and multi-channel communications. High Standards & Confidentiality: Having managed sensitive patient records and financial documentation, I strictly adhere to privacy standards like HIPAA and maintain absolute accuracy. Proactive Problem Solver: I take full ownership of my work, build SOPs, and optimize workflows without needing step-by-step supervision.

Experience

  • Web Operations & Business Operations Manager

    Temporary Kitchens 123 USA · 2024 — 2026
    Oversaw maintenance, SEO, and content updates for over 100 WordPress websites using Elementor and Cloudways. Managed the server-side migration of 107 websites, including DNS updates and SSL configurations. Supervised a remote team of 18 contractors, including Web Developers and Content Writers.Built and managed integrated sales applications in Glide to streamline quote processing. Handled inbound customer inquiries and coordinated equipment deliveries while negotiating driver rates. Conducted pre-delivery inspections of utility assets to ensure functionality. Managed company listings for GSA/government contracts to ensure compliance. Performed daily CCTV audits to verify work hours and productivity, while also managing payroll trackers for yard technicians. Led full-cycle recruitment for the customer support department, including onboarding and training for 20–30 representatives. Configured and trained the company’s AI web chatbot to support product specifications and rental workflows.

  • Team Leader / Virtual Assistant – Real Estate Operations

    DM MEDIA NETHERLANDS · 2022 — 2024
    Supervised a remote team of 6 assistants focused on property research and lead generation across the Netherlands and UK markets. Scheduled and distributed rental listings on 57 Facebook groups, effectively driving tenant leads. Supported the launch of HuizenPapa and RentFind.co.uk by organizing listing data feeds from various real estate portals. Managed daily workloads, ensured data accuracy, and facilitated onboarding for new team members.

  • Customer Service Representative

    CenterWell Pharmacy · 2020 — 2022
    Handled inbound calls from patients regarding prescription orders, insurance verification, and billing issues while adhering to HIPAA compliance.

  • Customer Service Representative

    Telstra · 2019 — 2020
    Resolved account, billing, and technical inquiries for telecommunications subscribers.

  • Customer Service Representative

    Macy’s & Bloomingdale’s · 2016 — 2018
    Provided omnichannel customer service, supported order tracking, and resolved issues for retail customers.

  • Customer Service Representative

    Uber Eats · 2015 — 2017
    Managed real-time order tracking, supported merchants, and facilitated dispute resolution for customers.

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