Alyssa M.
E-commerce Associate
Open to offersNew to PlatformAbout
I am an E-Commerce Operations Associate with 2+ years of experience supporting a US-based promotional products business and 6+ years of combined experience in customer service, ecommerce operations, and data management.
I specialize in webstore management, order processing, product updates, vendor coordination, customer support, and administrative tasks. I have experience using platforms and tools such as BrightSites/OMG, Syncore, Chipply, Google Workspace, Microsoft Office, and Excel.
I am highly organized, detail-oriented, and comfortable working remotely with minimal supervision. I enjoy managing processes, solving customer concerns, maintaining accurate records, and ensuring tasks are completed efficiently and on time.
Why hire me
Employers should hire me because I bring a combination of eCommerce operations experience, customer service skills, and strong attention to detail. With experience supporting a US-based business, I am familiar with handling orders from submission to fulfillment, coordinating with vendors, updating webstores, tracking shipments, and assisting customers and sales teams. I am reliable, adaptable, and able to work independently in a remote environment. I take ownership of my tasks, learn new tools quickly, and focus on delivering accurate and efficient work that helps businesses run smoothly.
Experience
Customer Support Specialist (Financial Account)
TeleTech Customer Care Management Phils Inc. · 2021 — 2023• Assisted customers with account concerns through phone, email, and live chat support. • Provided accurate financial information while following compliance guidelines. • Handled escalated cases through Guru Queue support. • Documented customer interactions and resolved issues efficiently.E-Commerce Associate (Remote)
Zebra Marketing (DCX PH Inc.) · 2023 — Present• Managed branded promotional product webstores using BrightSites/OMG. • Processed customer orders through Syncore from order submission to fulfillment. • Coordinated with vendors regarding production updates, shipping schedules, and order concerns. • Assisted sales representatives with order processing and customer requests. • Updated product information and maintained accurate order records. • Monitored shipment tracking and resolved order-related issues. • Provided email and occasional phone support to customers.Freelance Data Annotator (Remote)
Appen · 2020 — 2021Invoice data extraction, verification, and database entry.Invoice Data Entry Specialist
Yngen Datacom Corp · 2018 — 2018Invoice data extraction, verification, and database entry.
Skills & Expertise
Education
- BS in Information TechnologySaint Louis Anne Colleges · 2014 — 2018