Amelia S.
Senior Chief Operations Officer
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Amelia S. is an accomplished Chief Operations Officer with over 17 years of experience in highly regulated national institutions in Trinidad and Tobago. Her expertise in Enterprise Strategy & Governance and Operational Transformation has driven significant advancements in institutional performance and strategic outcomes. At the National Payment & Innovation Company of Trinidad and Tobago, she led a crucial transition from TTIFC, achieving 95% strategic initiative milestones and maintaining 100% compliance with regulatory and Ministerial standards. Amelia excels in building governance frameworks that enhance financial stewardship and stakeholder management, notably securing partnerships with entities like UNDP and VISA. Previously, as Operations Manager with Queen’s Hall, she boosted revenue growth by 75% and resolved labor challenges, demonstrating proficiency in institutional governance and labor law compliance. Her academic credentials include an MBA from the University of Bradford and extensive certifications in corporate governance and procurement. Her ability to lead comprehensive organizational transformations underscores her strategic foresight and operational expertise.
Experience
Chief Operations Officer
National Payment & Innovation Company of Trinidad and Tobago (NPICTT) · 2019 — PresentProvided executive leadership overseeing various functions including enterprise strategy, operations, and governance within a regulated financial environment. Led the corporate strategy and operating plans aligned with Board priorities, developing KPI frameworks that enhanced strategic execution. Ensured compliance with all legislative and Ministerial requirements, revising necessary governance documents. Implemented the Internal Audit function across multiple domains, achieving compliance and addressing gaps. Redesigned business processes and integrated digital platforms to improve productivity and service delivery. Spearheaded operational transformation initiatives and managed the annual budget cycle effectively.Operations Manager
Queen’s Hall | National Performing Arts Theatre · 2009 — 2019Managed operations for a national statutory authority responsible for various key functions including Finance, HR, and Compliance. Developed tiered client packages leading to increased facility utilization and revenue growth. Successfully reduced industrial relations complaints to zero in a two-year span within a complex labor environment. Maintained high operational uptime through effective facilities management strategies. Oversaw HR functions while ensuring compliance with labor laws and improved stakeholder relationships to enhance institutional reputation.Office Operations Manager
Ministry of Social Development · 2008 — 2009Managed office operations within a government ministry, responsible for administrative support and operational efficiency.Senior Clerical Assistant, Corporate Finance
Trinidad & Tobago Securities & Exchange Commission · 2003 — 2008Provided clerical support in the corporate finance division, contributing to operational tasks and ensuring compliance with regulatory standards.
Skills & Expertise
Education
- Master of Business AdministrationUniversity of Bradford School of Management
- BSc. Economics, minor in HR ManagementUniversity of the West Indies, St. Augustine
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