Ana M.
Mid-Level Administrative and Customer Service Specialist
Open to offersNew to PlatformAbout
Ana May C. is a seasoned professional with over a decade of experience in administrative and customer service roles, specializing in document control, accounts receivable, and operations coordination. She currently serves as a Sales and Purchasing Support Specialist at Eiger Support Systems, Inc., where she leverages her expertise in data entry and reporting tools to track shipments and expedite orders. Previously, at Apo Agua Infrastructura, Inc., she excelled as a Document Controller, managing complex documentation workflows and ensuring accuracy and completeness in communication with contractors and government agencies. Ana has also contributed as a Customer Service Representative for companies like Mixbook and Livingston International, where she provided comprehensive support via chat, email, and phone, ensuring compliance with company policies and customer satisfaction. Her technical proficiency includes proficiency in Microsoft Office and Google Workspace, enriching her capability to support cross-functional teams effectively.
Experience
Sales and Purchasing Support Specialist (Expeditor)
Eiger Support Systems, Inc. · 2023 — PresentGenerate and analyze daily Excel reports to identify orders requiring expediting. Utilize reporting tools for tracking shipment status and order progress, while coordinating with suppliers to gather ETAs and tracking information. Monitor open orders for timely delivery and perform additional administrative and operational support tasks.Document Controller
Apo Agua Infrastructura, Inc. · 2020 — 2023Manage incoming documents from contractors, government agencies, and external partners. Update and maintain electronic logs using Google Sheets, and distribute documents to relevant personnel for necessary action. Verify the accuracy and completeness of submitted documents, organize digital and physical records, and assist engineers with document preparation and administrative tasks.Customer Service Representative
Mixbook (Awesome OS) · 2019 — 2020Handle customer inquiries through chat and email, providing order updates, product assistance, and service information. Process cancellations and refunds, ensure compliance with company policies, and collaborate with internal teams to resolve customer concerns.Customer Service Representative
Livingston International (Flatworld Solutions) · 2018 — 2018Respond to inbound calls from drivers and dispatchers, providing logistics support and shipment status updates. Coordinate with processing teams for accurate information and escalate issues as necessary.Accounts Receivable Representative
Express Scripts Pharmacy (Alorica Teleservices Inc.) · 2016 — 2017Conduct outbound calls for payment collection and accurately enter prescription and billing data into systems. Manage customer interactions while resolving payment issues.Administrative Officer
Infomedia Resources Management, Inc. · 2012 — 2015Maintain company files and records, both electronic and physical. Oversee office supplies and workspace organization, prepare reports, and handle documentation. Facilitate communication across departments, manage cash disbursement, and record transactions, while disseminating company updates, schedules, and policies.
Skills & Expertise
Education
- Bachelor of Science in Business Administration – Marketing ManagementUniversity of Mindanao · 2012 — 2020
- Secondary EducationGov. Vicente Duterte National High School · 2009 — 2012
- Primary EducationDoña Soledad Dolor Elementary School · 2004 — 2009