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Analyn A. — Mid-Level Virtual Assistant from Philippines

Analyn A.

Mid-Level Virtual Assistant

Philippines 6+ years 500 USD
Open to offersNew to Platform
Languages
EnglishTagalog
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Portfolios

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About

Analyn A. is an experienced Virtual Assistant specializing in streamlining operations for businesses and individuals. Based in Laoang, Northern Samar, Philippines, she brings five years of demonstrated success in email management, administrative support, and customer service. Analyn has managed high-volume communications, organized schedules, and coordinated appointments using tools such as Microsoft Office, Google Workspace, and CRM platforms like Zoho and Freshdesk. She previously served as a Field Supervisor with the Philippine Statistics Authority, overseeing team workflows, daily operations, and timely reporting. Her effective use of digital productivity platforms has led to faster response times and improved organizational efficiency in diverse professional settings.

Experience

  • Costumer Chat Support

    AMA University Online Education · 2017 — 2025
    * Managed high-volume emails, drafted responses, and followed up on communications, improving response time and client satisfaction. * Organized files, updated paperwork, and maintained project documents to ensure accuracy and accessibility. * Coordinated client appointments, confirming, rescheduling, and canceling meetings to streamline scheduling. * Implemented daily and weekly schedules using Google Calendar and to-do lists, ensuring deadlines were met. * Leveraged software to optimize emails, calls, and correspondence, reducing response times by 25% and enhancing team efficiency.

  • FIELD SUPERVISOR

    Philippine Statistics Authority (PSA) · 2021 — 2021
    Managed team workflow and oversaw daily operations to ensure high-quality completion of tasks. Provided necessary support to team members and addressed any issues while upholding safety protocols. Facilitated transparency and collaboration by allowing real-time visibility of project progress to team members. Prepared and submitted timely reports for task management.

Skills & Expertise

Training and EducationCustomer Service and Admin SupportCall HandlingCanvaData ScientistEmail SupportVirtual AssistantCapCut

Education

  • Master of Education Major in Physical Education
    UNIVERSITY OF EASTERN PHILIPPINES · 2015 — 2017
  • BS Education Major in Physical Education
    UNIVERSITY OF EASTERN PHILIPPINES · 2010 — 2015