Andiswa M.
Mid-Level Administrative Officer
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Andiswa Z., a dedicated administrative professional with over seven years of experience, excels in customer service, office administration, and front-desk operations. Currently part of the Goldrush Group, she is undergoing Duty Manager Training and actively assisting in daily operational oversight, treasury duties, and staff coordination. Her strong communication and organizational skills have earned her two Employee of the Month awards. She handles customer relations, cash handling, and ensures compliance with company procedures. With a focus on continuous improvement, Andiswa is pursuing a Higher Certificate in Accounting Science. Previously, she served as a Secretary Assistant at the South African Sugar Association, managing front desk duties, call handling, and general office administration. She also gained experience as a Part Time Administrator at Indlovukazi Consulting, where she managed communications and scheduled appointments. Her proficiency in tools like Microsoft Office, CRM software, and data entry systems underscores her capability in driving operational efficiency.
Experience
Multi-Skilled Front of House
Goldrush Group · 2021 — PresentDelivered professional customer service and assisted clients with gaming-related inquiries. Processed daily cash transactions, maintained float, executed payouts, and balanced tills in line with company policies. Aided management in treasury functions, including issuing staff floats and managing cash-handling protocols. Supported the branch's daily operations to ensure efficiency. Made announcements regarding promotions, specials, and draws to customers. Assisted staff with preparation and grooming, clarifying responsibilities. Contributed to operational efficiency by helping devise floor plans and clearly define staff duties. Supported cash-ups and reconciliations at shift ends. Assisted with administrative tasks such as handling emails, documentation, and paperwork. Participated in inventory checks and stock counting using GAAP procedures with bar staff to ensure stock precision. Ensured adherence to Gambling Board regulations, FICA, POPI Act, and internal controls.Secretary Assistant
South African Sugar Association · 2017 — 2019Executed front desk and reception functions, ensuring visitors were welcomed and inquiries addressed professionally. Managed both incoming and outgoing calls, directing queries to the relevant departments. Handled email correspondence, photocopying, typing, faxing, and various office administrative tasks. Maintained organized filing systems and carried out documentation archiving. Supported data entry and managed client records efficiently. Monitored and ordered office supplies as needed. Provided assistance during meetings, including taking minutes and preparing necessary documents.Part Time Administrators
Indlovukazi Consulting · 2017 — 2017Managed phone communications by answering and transferring calls. Handled email inquiries, processed data, and scheduled appointments efficiently. Maintained office supplies and organized boardroom bookings and schedules.
Skills & Expertise
Education
- Higher Certificate in Accounting ScienceUniversity of South Africa
- N6 Certificate in Business ManagementUmgungundlovu Midlands Tvet College
- Matric Grade 12 - DistinctionCopesville Secondary School