Andrea L.
Mid-Level Learning and Development Specialist
Open to offersNew to PlatformAbout
Andrea L. is a seasoned Learning & Development professional based in Athens, Tennessee, with a significant track record in instructional design, content management, and program implementation. She has demonstrated her knack for optimizing complex systems, scaling educational solutions, and refining processes efficiently. Her proficiency in managing on-demand learning environments is evidenced by her ability to enhance conversion rates and learner engagement through structured content architecture and user-focused design. She expertly handles content migration and knowledge management to build sustainable learning ecosystems aligned with business objectives. While at WEX Inc., Andrea applied her skills as a Technical Writer and Organizational Development Specialist, utilizing tools like MadCap Flare, Gemini AI, Jira, and Confluence to streamline processes and drive on-time delivery of essential technical assets. Her role involved partnering with various lines of business to audit and refine enterprise onboarding experiences and orchestrate complex knowledge management projects. Andrea holds an M.A. in Talent Development from Tusculum University and a B.S. in Business Administration from Bryan College.
Experience
Technical Writer
WEX INC. · 2024 — 2026Utilized Gemini AI to automate the transformation of video training into technical process documentation, significantly reducing manual content generation time. Led complex knowledge management projects, employing MadCap Flare and Confluence to craft workflows for content migration and upkeep. Collaborated with various lines of business to assess and enhance the enterprise onboarding experience, ensuring documentation consistency across technical teams. Oversaw the documentation lifecycle for critical organizational initiatives and utilized Jira to monitor progress, achieving on-time delivery of technical assets.Organizational Development Specialist
WEX INC. · 2023 — 2024Designed and assembled enterprise-level onboarding content using Degreed Pathways and curated Google resource sites focused on the health line of business. Directed the comprehensive development of the new-hire onboarding program for Benefits Connect and Benefit Express. Initiated upskilling initiatives and structured learning pathways across multiple lines of business to foster employee engagement and career development. Partnered with leadership to ensure compliance of training documentation and resource sites with organizational standards.Customer / Tech Training Instructor
WEX INC. · 2019 — 2023Developed and facilitated onboarding content and degreed pathways for the factoring line of business. Engaged with subject matter experts to gain insight into line of business roles and enhance onboarding effectiveness. Created quality assurance tracking for all roles and communicated onboarding metrics to leadership. Managed training and documentation related to the Pavestone migration to WEX in 2020.Customer Service / Collections Support
WEX INC. · 2018 — 2019Oversaw the post-purchase verification process for client loads exceeding $4,000 prior to establishing a dedicated verification team. Identified instances of fraudulent documentation and improved security protocols in the verification workflow.Office Manager
PSYCHOEDUCATIONAL NETWORK (PEN) · 2014 — 2018Supervised over 12 contractors, managing their recruitment, training, and retention processes. Achieved a reduction in annual processing fees by 35% through operational improvements. Revamped the company website using WordPress to provide a more user-friendly experience. Handled scheduling as well as all accounts receivable and payable.
Skills & Expertise
Education
- Master of Arts in Talent DevelopmentTusculum University
- Bachelor of Science in Business AdministrationBryan College