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angehlo D. — Mid-Level Automation & Integration Specialist from Philippines

angehlo D.

Mid-Level Automation & Integration Specialist

Philippines 1-2 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Angehlo D., based in Quezon City, Philippines, is a seasoned Automation & Integration Specialist and Technical Virtual Assistant with over five years of experience in customer support and coaching. Since October 2025, he has been instrumental in delivering GoHighLevel, Zapier, and Make.com integration builds in collaboration with Dialer.io, focusing on the healthcare, coaching, and sales industries. Angehlo excels in designing lead-routing and disposition-to-pipeline workflows tailored to specific client needs. During his tenure at Dialer.io, he also authored the comprehensive Dialer Setup & Automation Playbook. As a Customer Service Representative and Assistant Coach for Nike at Concentrix, he consistently achieved high customer satisfaction while enhancing team performance. His background in Information Technology from Quezon City University complements his expertise in using automation tools like Zapier and CRM platforms like GoHighLevel, enabling him to streamline operations and drive business scalability effectively.

Experience

  • Dialer.io Integration Specialist

    Dialer.io · 2025 — 2026
    Served as a direct build partner at Dialer.io, executing client-facing GHL, Zapier, Make.com, and DialerSync integration projects. Executed comprehensive integration builds spanning healthcare, coaching, and sales sectors. Designed lead-routing workflows to manage confirmations, no-shows, cancellations, opt-ins, and cold outbound strategies, aligning with each client's sales process. Created standardized Word document build guides as deliverables for every integration. Wrote the Dialer Setup & Automation Playbook, a resource covering dialer setup, GHL automations, campaign patterns, and troubleshooting.

  • Freelance Technical Virtual Assistant (Automation & Integration Specialist)

    null · 2025 — Present
    Developed automation workflows using Zapier, Make.com, and n8n for managing leads and syncing data. Created funnels, websites, and automated campaigns within GoHighLevel. Organized client tasks such as calendar and email management, CRM updates, and documentation of workflows. Established SOPs and visual process maps to enhance operations for small businesses.

  • Customer Service Representative / Assistant Coach

    Concentrix (Nike Account) · 2019 — 2025
    Managed chat and email support, addressing escalations and ensuring prompt resolutions. Provided coaching to team members, leading to improved performance and efficiency. Engaged with multiple platforms, including Swoosh Desk, FedEx Portal, and Slack, for resolving customer issues. Achieved high customer satisfaction levels with an average CSAT of 95%.

  • Frontline Associate

    PETNET Inc. (PERAHUB Western Union) · 2016 — 2019
    Processed financial transactions while ensuring compliance with AMLA regulations. Managed CRM entries to facilitate customer onboarding and maintain data integrity. Delivered secure customer service in money transfer and bill payment operations.

Skills & Expertise

GoHighLevel ExpertGoHighLevelZapier / Make Automation ExpertData Scientist

Education

  • Bachelor of Science in Information Technology
    Quezon City University · 2009 — 2013