Angel A.
Mid-Level Customer Service & Sales Support Specialist
Open to offersNew to PlatformAbout
Angel A. is a seasoned Customer Service & Sales Professional based in Iloilo City, Philippines, with comprehensive experience in customer service, technical troubleshooting, and virtual assistance. Her expertise spans across sectors, offering support in inbound and outbound communications, sales, dispatch coordination, and administrative duties. She excels in using tools such as Salesforce CRM, HubSpot, and Google Workspace to manage and resolve customer issues efficiently. During her tenure at iQor Philippines, she consistently exceeded sales KPIs and provided technical troubleshooting support while maintaining customer satisfaction and accurate records with CCAI. In her role as a Freelance Virtual Assistant, Angel managed live chats and handled data entry, showcasing her ability to multitask while maintaining confidentiality in remote settings. With a Bachelor of Science in Information Technology from Central Philippine University and graduating cum laude, her academic focus included software development and system analysis. This educational background supports her adeptness at swiftly adapting to new technologies and systems.
Experience
Customer Service Representative — Sales Account (Graveyard Shift)
iQor Philippines · 2025 — 2026Handled high-volume inbound and outbound calls addressing customer inquiries about billing, products, and account management. Achieved monthly sales KPIs by understanding customer needs and suggesting suitable products and services. Provided technical support for customer issues, effectively resolving queries with minimal escalation. Organized technician dispatches and scheduled appointments to ensure prompt service. Kept comprehensive customer records in Salesforce CRM and CCAI, working collaboratively with internal teams on escalated matters while maintaining customer satisfaction.Administrative & HR Intern
Department of Budget and Management – Central Office · 2025 — 2025Assisted in administrative and human resources functions including documentation, filing, and managing records. Created reports, safeguarded confidential employee records, and organized office documents. Contributed to daily office coordination and administrative processes with a focus on detail, particularly with sensitive government documentation.Freelance Virtual Assistant — Chat Support (Graveyard Shift)
Self-Employed · 2023 — 2025Engaged with multiple customers simultaneously through live chat, ensuring high-quality responses. Addressed customer inquiries about products, accounts, and services, appropriately escalating complex issues when necessary. Conducted data entry, performed internet research, and managed digital files while ensuring confidentiality in a fully remote setting.Operations Assistant
Angel Anne Trucking and Rice Mill · 2020 — 2025Administered payroll processing for employees and delivery personnel, including timely delivery-based incentive calculations. Oversaw daily deliveries and kept logistics records, coordinating schedules between drivers and clients. Documented business income and expenses to facilitate financial tracking and decision-making. Organized payroll, delivery, and operational records, enhancing transparency within the business.
Skills & Expertise
Education
- Bachelor of Science in Information TechnologyCentral Philippine University · 2022 — 2025