Angelica A.
Mid-Level Passenger Service Team Leader
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Angelica A., currently a Passenger Service Agent Team Leader at Transnational Aviation Services Inc. for Royal Air Philippines, excels in supervising a team of passenger service agents. Her responsibilities include training new agents in check-in systems like Amadeus, Paxlink, and Aerospace, as well as ensuring adherence to customer service standards and safety protocols. Angelica resolves complex passenger issues involving rebooking and delays, while also coordinating with various teams to ensure on-time performance. Previously, she oversaw daily operations at KGA Hollowblocks and Hauling Services, managing production, supervising staff, and enhancing operational efficiency. With a Bachelor of Science in Hospitality Management, Angelica aims to leverage her skills in team coordination and problem-solving to drive operational success in the hospitality industry.
Experience
Manager
KGA hollowblocks and Hauling Services · 2024 — 2026Oversee daily operations of the company, ensuring efficient production and delivery of hollow blocks, and coordinating hauling services to fulfill customer requirements. Supervise employees while managing work schedules and monitoring inventory and equipment. Maintain quality and safety standards, addressing customer inquiries and concerns. Handle administrative tasks such as preparing reports, managing budgets, coordinating with suppliers and clients, and implementing operational improvements to boost productivity and customer satisfaction.Passenger Service Agent Team Leader
Transnational Aviation Services Inc. (Royal Air Philippines) · 2022 — 2024Lead and support a team of passenger service agents, providing coaching, task allocation, and performance feedback. Train new agents on check-in systems such as Amadeus, Paxlink, and Aerospace, as well as customer service standards and safety protocols. Resolve escalated passenger issues relating to rebooking, delays, special service requests, and irregular operations. Prepare shift reports, manage staffing levels, and communicate operational updates to management. Coordinate with ground handling teams, ramp, security, and cabin crew to ensure on-time performance and safe operations.Load Controller
Godofredo P. Ramos Airport, Caticlan Malay Aklan · 2022 — 2024Calculate and manage an aircraft's weight and balance, planning cargo and passenger distribution while preparing final load sheets. Ensure flight safety and maintain structural stability by closely coordinating with ground crews and flight personnel. Map out precise placement for passengers, baggage, and cargo containers across designated aircraft holds.
Skills & Expertise
Education
- Bachelor of Science in Hospitality ManagementGarcia College of Technology · 2018 — 2022
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