angelica M.
Mid-Level Sales Support Specialist
Open to offersNew to PlatformAbout
Angelica M. is a seasoned professional with over five years of experience in the manufacturing industry and significant expertise in sales operations. Her career began with a solid foundation in industrial engineering and production management, where she honed her skills in process improvement and production planning. Transitioning to sales support, Angelica brought her keen eye for detail and organizational prowess to the U.S.-based Guardsman Global, where she excelled in CRM management and improved sales efficiency. Her work is marked by effective cross-functional coordination and team leadership in both manufacturing and sales environments. Angelica's credentials include a Bachelor of Science in Manufacturing Engineering from Bulacan State University, and she is a certified Lean Six Sigma Yellow Belt, underscoring her commitment to operational excellence. Her role in leading production teams at F Concept Design further testifies to her ability to enhance process efficiency and exceed production targets.
Experience
Sales Support
Guardsman Global · 2023 — 2026Provided daily support to a U.S.-based sales team, facilitating effective communication and follow-ups across time zones. Prepared and processed customer quotations accurately. Managed updates in CRM (Pipedrive), handled inbound inquiries, and maintained sales documentation. Organized a comprehensive digital component reference library and filing system. Coordinated and participated in sales meetings, tracking key objectives and action items. Assisted in material ordering and supported marketing outreach and new business engagements.Production Supervisor
F Concept Design · 2020 — 2023Oversaw production and R&D processes from initial planning to final output. Managed the creation of production schedules, assigning tasks and monitoring team performance. Conducted quality checks while coordinating revisions with R&D to foster continuous improvement. Prepared performance reports and delivered operational updates to management. Collaborated with HR to monitor productivity, coach team members, and identify training needs while ensuring compliance with safety and quality standards.Innovation Planner
Refinette Cosmetics Manufacturing Corporation · 2020 — 2020Developed production schedules for new product launches, overseeing the process from raw material delivery to production. Participated in New Product Development (NPD) meetings, gathering and consolidating necessary data while coordinating with various departments to ensure aligned timelines and requirements.Industrial Engineer
Yumark Pacific Phils., Inc. · 2019 — 2019Performed time and motion studies aimed at enhancing productivity and efficiency. Monitored Kanban systems and tracked individual worker efficiency on an hourly basis. Generated daily productivity reports for the sewing and packing departments, identifying waste and implementing process improvements.Administrative Aide I (Purchasing)
Municipality of San Simon · 2017 — 2018Requested and compared quotations from suppliers, assessing availability and delivery schedules. Processed purchase documentation, including invoices and receipts. Coordinated with suppliers, municipal officials, architects, and site engineers to streamline purchasing processes.
Skills & Expertise
Education
- Bachelor of Science in Manufacturing EngineeringBulacan State University · 2012 — 2017