Anjely A.
Senior Amazon E-Commerce Customer Support Specialist
Actively lookingNew to PlatformAbout
Anjely A. is a seasoned professional with over 10 years of experience in e-commerce operations and Amazon Customer Service, specializing in order management and customer support. She has a proven track record in managing and resolving order-related inquiries, returns, refunds, cancellations, and fulfillment concerns using Amazon Seller Central. Anjely is adept at maintaining accurate records of customer interactions and ensuring timely resolutions by coordinating with internal teams and logistics partners. She has worked extensively with CRM and ticketing systems like Zendesk and Freshdesk, and is proficient in Microsoft Office and Google Workspace. Anjely excels in processing customer orders, tracking order statuses, and delivering efficient customer support across multiple online marketplace platforms, demonstrating strong attention to detail and an ability to work independently while meeting deadlines.
Why hire me
Need someone to manage customer support, orders, and e-commerce operations with minimal supervision? I’m an experienced E-commerce Customer Support and Order Management Specialist with over four years of remote experience supporting customers, processing orders, resolving issues, and coordinating fulfillment across Amazon, Shopify, Walmart, and Wayfair. I’m organized, proactive, and detail-oriented, with experience handling high-volume inquiries, tracking orders, managing returns and refunds, updating records, and coordinating with internal teams. I’m also familiar with Zendesk, Freshdesk, Slack, Microsoft Office, Excel, Google Workspace, CRM, ERP, and e-commerce platforms. I communicate clearly, work independently, and take initiative to solve problems and provide timely, professional support.
Experience
Order Management & Customer Support Lead
Cenports Commerce Inc. · 2020 — 2025Oversaw high volumes of customer inquiries and order-related cases via Amazon Seller Central and numerous online marketplaces, delivering prompt and accurate resolutions. Managed orders including returns, refunds, and cancellations, ensuring that customer information was precisely documented. Coordinated with suppliers and internal teams to resolve any order issues and maintain timely follow-up.Amazon Customer Service Representative
Amazon Seller Central · 2017 — 2019Managed B2B reseller accounts, handling customer orders, quotations, and account transactions with precision. Monitored product availability and fulfillment, while addressing customer inquiries through various communication channels. Ensured accurate maintenance of customer records and documentation throughout the order cycle.Billing & Sales Specialist
IBEX Global Solutions · 2013 — 2017Addressed a wide range of customer inquiries concerning billing and account details through phone and email. Ensured the accuracy of customer information and resolved issues while maintaining professional communication. Documented interactions and account updates in internal systems to maintain precise records.CSR & Order Processing Specialist
Omniglobe / Magellan Solutions · 2010 — 2013Processed and verified customer orders via phone, email, and chat, ensuring the accuracy of order data. Conducted thorough data entry and maintained documentation related to customer transactions. Provided order status updates and addressed delivery concerns while coordinating with internal teams for timely resolution of order-related issues.
Skills & Expertise
Education
- BS-NursingOur Lady of Fatima University · — — 2009
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