Annie F.
Mid-Level Operations & Billing Coordinator
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Annie F. is a seasoned professional with a multifaceted skill set acquired through roles in executive support, customer service, freelance writing, and logistics operations. Her career has focused on enhancing organizational efficiency and client engagement across various industries. As a Maintenance Admin Assistant at Kunkel Wittenauer Group, she coordinated maintenance services, managed work orders, and optimized scheduling for timely service delivery. Previously, as an Executive Assistant at GMA Kapuso Foundation Inc., she managed intricate calendars and company correspondence for senior executives. Her tenure at Globe Telecommunications as a Customer Service Specialist was marked by resolving billing disputes and delivering empathetic service. She began her career in the media industry at ABS-CBN Broadcasting Company as a Creative Writer, developing show concepts and collaborating on content creation. Annie excels in Google Workspace, Microsoft Office Suite, and logistical platforms like Amazon Relay and DAT Load Board, showcasing strong calendar management and logistics coordination skills. She holds a Bachelor's degree in Journalism from the Polytechnic University of the Philippines.
Experience
Maintenance Admin Assistant
Kunkel Wittenauer Group · 2025 — 2026Coordinated with tenants, vendors, and property owners to schedule maintenance services efficiently while managing work orders and tracking job progress. Ensured timely resolution of maintenance requests and optimized daily routes and appointment timelines by scheduling and dispatching maintenance technicians. Handled invoicing and billing, verifying vendor charges against completed work, and maintained accurate records of maintenance technician work hours and activities for payroll.Operations & Billing Coordinator
Miles Dispatch Service · 2022 — 2025Coordinated with brokers to negotiate loads and secure profitable contracts. Managed driver schedules and routes, ensuring timely deliveries through effective communication. Handled invoicing, billing, and full-cycle accounting processes while maintaining precise operational and financial records.Store Manager
Dorothy Perkins - Dubai Mall · 2014 — 2017Supervised daily store operations to ensure compliance with brand standards and facilitated smooth workflow. Led and trained staff to achieve sales and customer service goals while monitoring KPIs and sales targets to implement strategies that exceed objectives. Maintained visual merchandising standards and handled scheduling, performance reviews, and conflict resolution for team members.Executive Assistant to EVP & COO
GMA Kapuso Foundation Inc. · 2010 — 2014Managed the calendars and travel schedules for two senior executives while coordinating company correspondence, including emails and official documentation. Organized business trips and health-related arrangements, prepared reports and presentations, and acted as gatekeeper to prioritize requests and ensure efficient workflow.Customer Service Specialist
Globe Telecommunications · 2005 — 2010Addressed customer inquiries and resolved complaints and technical issues via phone while providing technical support for mobile phones, data, and telecom services. Explained billing charges clearly to clients and ensured customer satisfaction through professional and empathetic service, documenting cases and escalating complex issues to higher-level support when necessary.Creative Writer & Data Research Analyst
ABS-CBN Broadcasting Company · 2003 — 2005Conducted research on audience trends and market data for new show concepts. Generated creative ideas for television, radio, and concert productions, writing scripts and content for various entertainment formats. Collaborated with producers, writers, and marketing teams to refine concepts and presented well-researched proposals to executives for potential program launches.
Skills & Expertise
Education
- Bachelor in JournalismPolytechnic University of the Philippines