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Anthony L. — Senior E-Commerce Operations Manager from Philippines

Anthony L.

Senior E-Commerce Operations Manager

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Anthony L. Abaya is a detail-oriented Virtual Assistant with over 8 years of experience in customer support, e-commerce operations, and digital marketing. He specializes in Amazon Online Arbitrage sourcing, Shopify support, and sales funnel development using ClickFunnels and GoHighLevel. Anthony has worked with international teams where he managed customer inquiries and enhanced operational efficiency by developing robust systems. His education in Information Technology from Negros Oriental State University underpins his ability to handle complex digital platforms and tools, such as Google Sheets, SellerAmp, and Tactical Arbitrage. With roles ranging from Team Lead at Scale AI to Quality Manager at Smart Ecosystem Philippines, Inc., he has honed his skills in leading teams, improving workflows, and maintaining high-quality standards. In his freelance capacity, Anthony designs optimized sales funnels and manages Facebook Ads to drive lead generation for e-commerce brands.

Experience

  • QUALITY MANAGER (QM)

    SMART ECOSYSTEM PHILIPPINES, INC. · 2023 — 2025
    Monitored and evaluated team performance to meet quality standards, conducted quality audits, identified process improvements, and provided coaching to enhance team productivity and accuracy.
  • AMAZON VIRTUAL ASSISTANT | E-COMMERCE SPECIALIST (REMOTE)

    Company not specified · 2020 — 2023
    Sourced profitable products through Online Arbitrage strategies from US retailers, analyzed product demand with Keepa charts and sales rank, validated profitability using SellerAmp and Tactical Arbitrage, and organized sourcing information in Google Sheets.
  • FUNNEL DESIGNER & FACEBOOK ADS SPECIALIST (FREELANCE)

    Company not specified · 2021 — 2023
    Constructed and optimized sales funnels using ClickFunnels and GoHighLevel, managed Facebook and Instagram ad campaigns for lead generation, designed targeted ad creatives and landing pages for e-commerce brands, and monitored campaign performance using metrics such as CPC, CTR, and CPL.
  • TEAM LEAD / TRAINER

    SCALE AI · 2019 — 2022
    Led remote team contributors and provided training, monitored quality of output, developed standard operating procedures, and enhanced operational workflow efficiency.
  • CUSTOMER SERVICE REPRESENTATIVE

    PLDT / QUALFON · 2013 — 2018
    Delivered phone and email support, addressed billing and technical issues, while maintaining high levels of customer satisfaction.

Skills & Expertise

Education

  • Bachelor of Science In Information Technology
    Negros Oriental State University · 2008 — 2013