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April E. — Senior Project Manager from Philippines

April E.

Senior Project Manager

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

April T. is an accomplished Senior Project Manager specializing in the IT industry with a rich background at Microsoft. Her expertise lies in managing projects using Agile and Waterfall methodologies, specifically within Microsoft Dynamics 365 Power Platform environments, Telco Broadband Network Migrations, and comprehensive Software Development implementations. April's responsibilities extend to high-level project management duties across Asia Pacific, focusing on customer relationship management and project delivery execution. She boasts proficiency in overseeing BPO IT operations, utilizing her skills in full project lifecycle management, IT Infrastructure Implementations, and Data Center Management. April holds a Bachelor of Science in Computer Engineering from Far Eastern University - East Asia College and is furthering her education with a Master of Information Systems. Her industry-specific experience is further validated by her certifications, including Microsoft Mastering Consulting Project Management and an Introduction to Cybersecurity from Cisco Networking Academy.

Experience

  • Senior Project Manager for Asia Pacific

    Microsoft · 2022 — Present
    Engage with customers to promote satisfaction by managing expectations and addressing feedback. Collaborate on moderately complex projects during presales, providing insights for delivery approaches and assisting in contract creation. Formulate project management plans for medium complexity projects, ensuring alignment with customer account strategies. Oversee financial management of projects, employing metrics to achieve Key Performance Indicators while managing risks and issues effectively. Lead the initiation of projects and coordinate resources, ensuring timely closures and sharing knowledge for continuous improvement.

  • DELIVERY PURSUIT LEAD - GPO Asia (APAC)

    Microsoft · 2022 — 2022
    Work collaboratively with the deal team to align solutions with customer demands and budgets. Drive stakeholder mapping and enhance early planning efforts within assigned accounts. Utilize pursuit methods and tools to address obstacles and advance deals effectively.

  • BUSINESS PROGRAM MANAGER

    Microsoft · 2020 — 2022
    Collaborate with sales teams to ascertain customer requirements, project timelines, and budget constraints. Lead a virtual team during the proposal phase, focusing on creating a compliant and customer-centric proposal. Prepare the final contract for agreement processing.

  • PROJECT MANAGER

    Barhead Solutions · 2018 — 2020
    Oversee the delivery of Microsoft Dynamics 365 Power Platform projects across sectors such as Retail and Finance. Manage client relationships and resource allocations while handling end-to-end project management tasks. Supervise the phases of service engagements for clients, including assessment and training. Establish project objectives in conjunction with customers, ensuring high satisfaction levels. Engage in pre-sales activities and support proposal preparations.

  • BUSINESS PROJECT MANAGER

    Vertere Global Solutions, Inc · 2017 — 2018
    Supervise Broadband Network Infrastructure and Software Development projects from inception to completion within GLOBE TELECOMMUNICATION. Provide project management support, overseeing initiation, planning, execution, monitoring, and closure. Coordinate meetings and manage client relationships while identifying and mitigating project risks.

  • SENIOR TECHNICAL PROJECT MANAGER

    Teletech · 2014 — 2015
    Manage IT infrastructure projects and migrations, focusing on telecommunications, servers, and networks. Plan budgets for technical purchases and track financial project statuses. Act as the main contact for clients, updating them and internal teams on project progress, while scheduling infrastructure deployments.

  • SITE TECHNOLOGY LEAD

    Teletech · 2012 — 2014
    Oversee IT Infrastructure and Desktop Support across multiple delivery centers. Direct Data Center operations, addressing technical issues while managing server and network security. Coordinate with team members for application deployments and enforce IT Security Policies on site.

  • SENIOR SITE IT LEAD

    Sitel Philippines · 2009 — 2012
    Manage IT Infrastructure and Desktop Support for specific sites, ensuring data protection and addressing technical challenges. Lead project rollouts, coordinate deployments, and reinforce security policies while generating weekly IT reports and performance assessments.

Skills & Expertise

Microsoft DynamicsProject ManagementSoftware and Mobile DevelopmentProfessional ServicesIT Project Manager

Education

  • Bachelor of Science in Computer Engineering
    Far Eastern University - East Asia College · 2000 — 2004