Aquiles J.

Aquiles M. is an experienced IT Infrastructure & Systems Specialist based in São Paulo, Brazil, with more than eight years delivering technical leadership in the pharmaceutical and manufacturing sectors. At Laboratorios Farma S.A., Aquiles led digital transformation projects, re-engineering ITSM workflows via Kaizen and Agile frameworks, utilizing tools like Trello and OTRS to enhance ticket traceability and service delivery. He engineered custom industrial software in Visual Basic 2019, integrating real-time data from autoclave equipment and implementing robust security modules. His expertise extends to cybersecurity, managing WatchGuard firewalls and VPNs to protect sensitive corporate information, and leveraging VBA automation to digitize plant processes and reduce manual errors. While at MANPA S.A.C.A., he maintained critical Windows Server environments, managed Active Directory, and ensured network stability in industrial contexts through hands-on support and rigorous incident management.