Arcelyn C.
Senior Customer Service Representative
Open to offersNew to PlatformAbout
Arcel C. is a seasoned Customer Service Professional with over five years of expertise in delivering exemplary support to U.S.-based customers in diverse sectors such as technical support, healthcare, telecommunications, and retail. Demonstrating proficiency in handling customer inquiries, she excels at troubleshooting technical issues and managing CRM systems including HubSpot, Shopify, and Genesys. Her career includes significant roles like a Technical Support Representative at TTI US with Foundever, where she resolved product and warranty concerns with a high degree of efficiency. In her freelance experience, Arcel contributed as a Cold Caller and Social Media Assistant, showcasing versatile skills in sales and content creation. Her adept use of Google Workspace and design tools such as Canva highlights her capability to manage digital operations seamlessly. Emphasizing strong communication and exceptional problem-solving, Arcel is well-equipped to excel in remote environments.
Experience
Cold Caller / Outbound Sales Representative
MMG Voice Activation & Vacation Packages Campaigns (Freelance) · 2026 — 2026Performed outbound cold calls to potential customers, promoting voice activation services and vacation packages. Evaluated leads by understanding customer needs and transferring interested individuals to the sales team. Addressed objections while fostering rapport to enhance customer engagement. Documented call results, lead details, and follow-up actions using CRM systems while adhering to daily call targets.Technical Support Representative
TTI US (Hoover) | Foundever · 2025 — 2026Provided assistance to U.S. customers via phone, chat, and email regarding product, warranty, and order issues while consistently adhering to SLA and quality standards. Resolved technical and warranty concerns utilizing Shopify, HubSpot, and Genesys, enhancing first-contact resolution through effective troubleshooting. Recorded customer interactions and resolutions with complete accuracy to support quality assurance. Appropriately escalated complex issues while ensuring a positive customer experience.Social Media & Customer Support Assistant (Freelance)
Freelance Client · 2024 — 2025Produced and edited short-form video content for TikTok and Instagram using CapCut, adhering to client branding guidelines. Created marketing materials and social media graphics with Canva to enhance online engagement. Responded to customer inquiries on Facebook and Instagram, providing timely support and maintaining a professional tone. Organized digital content and managed posting schedules to increase workflow efficiency.Healthcare Representative
The Results Company · 2022 — 2023Provided accurate information to patients regarding healthcare benefits while ensuring HIPAA compliance. Maintained precise documentation of customer interactions to support audit readiness and regulatory standards. Addressed customer inquiries empathetically, decreasing repeat contacts through clear communication. Delivered high-quality service while handling sensitive healthcare information.Data Encoder / Customer Service Representative
Teleperformance (Globe Telecom) · 2021 — 2022Managed processing of customer information with over 98% accuracy to support service operations. Confirmed customer records prior to submission, minimizing processing errors. Assisted customers with service queries while sustaining productivity and quality standards. Ensured accurate documentation and data entry for daily operational reporting.
Skills & Expertise
Education
- High School DiplomaHipolito Boquecosa Memorial National High School