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Arcielyn J. — Senior Content & Social Media Virtual Assistant from Philippines

Arcielyn J.

Senior Content & Social Media Virtual Assistant

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Arcielyn J. is a seasoned Content & Social Media Virtual Assistant with over 6 years of experience, specializing in ensuring 100% accuracy and guideline compliance in dynamic settings. With a Bachelor of Science in Information Technology from STI College - Cubao, she possesses a strong foundation in troubleshooting and system maintenance. Arcielyn excels in managing content flows across LinkedIn, Facebook, and Instagram, designing high-quality assets with Canva, and developing structured content calendars for consistent posting. At Accenture, she served as a QA Analyst (Content Moderator), where she achieved AQUA certification and provided 1:1 coaching to enhance team output. In her role as a Legal Assistant & Social Media Marketing VA, Arcielyn demonstrated her expertise in drafting legal documents, managing executive calendars, and creating engaging content. Her technical skills include proficiency with Google Workspace, Microsoft Office, and Looker Studio for performance metrics management, all handled with meticulous confidentiality and discretion.

Experience

  • LEGAL ASSISTANT & SOCIAL MEDIA MARKETING VA

    null · 2024 — 2026
    Drafted legal documents and correspondence from templates, ensuring organized digital case files for easy access. Managed executive calendars, tracked deadlines, and coordinated client appointments to minimize scheduling conflicts. Developed engaging social media content across platforms such as Facebook, Instagram, and TikTok using Canva and CapCut to increase audience interaction. Created monthly content calendars and edited short-form video reels, monitoring metrics to align marketing initiatives with growth objectives. Handled client communications by managing email inquiries and ensuring a responsive customer service approach.

  • QA ANALYST (CONTENT MODERATOR)

    Accenture Inc. · 2019 — 2025
    Executed audits of user-generated content to ensure full compliance with platform policies and aesthetics. Delivered 1:1 coaching to colleagues, facilitating error identification and feedback for quality maintenance. Conducted weekly presentations on policy violations and updates for team alignment. Engaged in client meetings to address escalations and guideline modifications. Monitored news and trends, applying relevant context during content evaluations. Drafted meeting minutes and team documents using Google Docs, ensuring organized documentation. Developed standard email correspondence to relay daily summaries of productivity and attendance to management. Analyzed performance metrics and reporting data through Looker Studio to enhance workflows. Maintained confidentiality while managing sensitive data and platform-related information.

  • IT TECHNICAL SUPPORT (INTERN)

    Commission on Human Rights - Commonwealth · 2018 — 2019
    Supported government staff by addressing software issues, including user account setup and password management. Conducted malware removal and updated antivirus software to safeguard organizational data. Oversaw hardware inventory and asset tagging for effective equipment tracking.

  • ON-CALL HARDWARE/SOFTWARE TECHNICIAN

    Batino Elementary School (SPED Center) · 2015 — 2018
    Delivered prompt technical assistance to teachers and administrative personnel regarding hardware and software challenges. Carried out repairs on mobile devices and laptops, including LCD and battery changes. Resolved printer connectivity issues and replaced ink cartridges. Performed system resets and installed software to enhance device functionality. Diagnosed and rectified Wi-Fi and network issues to reduce downtime. Conducted preventive maintenance on computer systems to promote long-term stability.