Ariel P.
Mid-Level Customer Support and Operations Coordinator
Open to offersNew to PlatformAbout
Ariel P. is a seasoned Senior Customer Support & Operations Professional based in Salta, Argentina, bringing significant experience across varied sectors. With a robust foundation in the hospitality industry gained from four years of guest service roles in the United States, Ariel honed skills in managing reservations, handling guest inquiries, and ensuring exemplary service delivery. Transitioning to an academic environment, Ariel coordinated operations for Universidad Siglo 21, supporting approximately 1,500 students, leading a team of eight, and sustaining a student re-enrollment rate of 80%. As a business owner of QuickService, Ariel managed three operational areas, overseeing customer relations, daily operations, and team management. In recent years, Ariel has excelled as an independent coach and support professional, offering personalized onboarding and coaching services through platforms like Zoom and WhatsApp. His proficiency with modern digital tools, including CRM systems and AI-assisted workflows, enhances his ability to deliver precise data entry and comprehensive case tracking.
Experience
Campus Coordinator
Universidad Siglo 21 · 2016 — 2021Coordinate daily support and operational services for a university campus serving approximately 1,500 students, overseeing a team of 8 people. Respond to student inquiries and complaints, reviewing academic and administrative status, explaining processes, documenting cases, and ensuring follow-up until resolution or escalation. Utilize academic-administrative systems and CRM/case-tracking workflows to accurately update information and collaborate with internal departments. Conduct detailed operational follow-up on enrollment, persistence, re-enrollment, and service cases to help maintain retention levels near 80%. Identify recurring student issues and provide feedback to internal teams to enhance communication, service quality, and procedures.Independent Coach & Client Support Professional
Mirada Sistémica / Ariel Pavone · 2019 — PresentOnboard clients into individual and group programs, articulating the service process, addressing inquiries, coordinating sessions, and providing personalized follow-up via Zoom, WhatsApp, and email. Maintain organized client records, goals, weekly commitments, action plans, and progress notes while ensuring accurate and consistent follow-through. Handle sensitive personal situations with patience, confidentiality, empathy, and clear communication while upholding professional boundaries. Collect client feedback and adapt communication, materials, and follow-up practices to enhance the client experience. Support individuals, professionals, and some business owners in decision-making, communication, leadership, and practical implementation.Owner / General Manager
QuickService - Retail and Food Service Business · 2007 — 2016Oversaw and managed a business with three operational areas, assuming direct responsibility for customer service, issue resolution, and daily execution. Managed manual operational records that included cash, inventory, purchasing, suppliers, costs, prices, and margins with a focus on accuracy and deadlines. Led, trained, and organized a team of up to 10 employees across sales, customer service, operations, and inventory. Resolved customer complaints and operational issues directly, coordinating necessary actions and ensuring completion. Enhanced procedures, role distribution, internal communication, and follow-up practices to facilitate service continuity and support business growth.Front Desk & Guest Services
Hotels and Hospitality Operations · 2004 — 2007Engaged in customer-facing hotel roles, communicating daily in English with American and international guests in fast-paced environments. Managed reservations, check-ins and check-outs, guest profiles, room information, billing questions, requests, complaints, and service recovery. Maintained accurate guest and reservation information while adhering to property procedures and service standards. Coordinated with housekeeping, maintenance, banquets, and other departments to address issues and deliver a seamless guest experience. Developed strong written and verbal communication, patience, adaptability, and problem-solving skills.
Skills & Expertise
Education
- Postgraduate Studies in Event OrganizationUniversidad de Belgrano · 2005 — 2006
- Bachelor's Degree in Marketing / CommercializationUniversidad Católica de Salta · 1998 — 2004
- Technical Degree in Business AdministrationEET Salta · — — 1997