Armel S.
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Armel S. is a bilingual IT leader located in Kraków, Poland, with advanced proficiency in both French and English. With a Master’s degree in ERP Systems & Digital Transformation from Akademia WSB, Poland, Armel has demonstrated expertise in orchestrating enterprise-level migrations and automation solutions, notably reducing manual effort by 50%. He specializes in the Microsoft Dynamics 365 ecosystem and holds 185+ technical badges that enable him to deliver data-driven business process improvements. Armel’s core competencies include ERP & CRM mastery with functional proficiency in Dynamics 365 and SAP FI/Fiori, as well as advanced automation and integration skills using Power Automate and Power Apps. His professional experience extends to roles such as Technical Lead and IT Analyst, where he managed Azure AD and system administration tasks for global projects like OMYA Ltd. He is also adept in data governance and GDPR compliance, using Kusto Query Language for technical auditing. His projects span industries including financial analysis for BMW MINI and e-commerce for Zooplus, where he managed end-to-end order lifecycles.
Experience
Sales Consultant – E-Commerce Project (Zooplus)
Armatis Business Consulting · 2025 — 2026Oversaw the complete order lifecycle for French, Belgian, and Swiss markets, managing payment processing, refunds, and delivery coordination. Employed CRM systems and Jira for tracking multichannel transactions to ensure compliance with SLAs. Contributed to customer satisfaction efforts through effective case resolution and proactive communication.Customer Service Representative for Swisscom project
Capita · 2025 — PresentProvided Tier 2 technical support for Swisscom B2C customers utilizing Genesys Symphony and Smart Support platforms. Handled connectivity, migration, and provisioning issues while escalating complex cases to Level 3 teams. Kept CRM records updated and enhanced knowledge repositories to improve resolution times and service quality.Financial Analyst – BMW MINI FinCIC Project
Capgemini · 2024 — 2024Achieved a high level of precision with 99% accuracy in reconciliation reports for the Francophone market utilizing SAP FI/Fiori. Supported ERP data migration activities by validating financial requirements within a multi-platform environment that included Salesforce, ServiceNow, and Jira.Technical Lead – Microsoft Partner Support
LTIMindtree · 2024 — 2024Directed troubleshooting for Tier-3 technical incidents affecting global enterprise clients on the Dynamics 365 Customer Support platform. Collaborated with Microsoft engineering teams to validate critical patches for Windows Server infrastructure, ensuring adherence to SLAs.IT Analyst / Senior Analyst Specialist – OMYA Ltd Project
HCLTech · 2021 — 2024Developed Power Automate solutions, significantly reducing manual workflow processing time for a user base exceeding 4,500. Applied advanced D365 training concepts to align IT systems with enterprise integration requirements. Handled over 200 monthly tickets through ServiceNow, managing Azure AD and user access.IT Assistant Manager
Higher Institute of Bafang · 2018 — 2020Coordinated the deployment of an academic ERP system catering to over 2,000 users, which included a digital library database and SQL maintenance. Ensured complete hardware availability and provided digital module training to facilitate widespread campus adoption.
Skills & Expertise
Education
- Master of Science in Management (ERP Systems & Digital Transformation)Akademia WSB · — — 2023
- MBA in Business & Managerial EconomicsAkademia Polonijna · — — 2022
- Bachelor of Business Administration (Economics)Poland · — — 2018