Art

Art B., based in Toledo City, Cebu, is an accomplished Head IT Specialist and Automation Solutions Specialist with over six years of experience in BPO infrastructure engineering, telephony network streamlining, and data operations management. He is skilled in deploying scalable ViciDial and Asterisk PBX systems, orchestrating n8n automation workflows, and building custom Python desktop applications for data scrubbing. Art has a proven track record in developing proprietary Avatar calling systems for operations with over 200 agents and eliminating False Answer Supervision (FAS) in high-volume VOIP datasets. His role at LAV Call Center Services involved direct coordination with VOIP providers to optimize call quality, managing network security through MikroTik firewall protocols, and enhancing system reliability. Art also holds certifications including TESDA NCIII in Bookkeeping, is a Licensed Professional Teacher, and has a Bachelor of Elementary Education from the University of the Visayas.