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Arturo M. — Senior Digital Project Manager from Mexico

Arturo M.

Senior Digital Project Manager

Mexico 6+ years
Open to offersNew to Platform
Languages
EnglishSpanishFrench
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About

Arturo M. is a seasoned Project Manager and Strategic Consultant with over a decade of expertise in digital transformation, international service operations, and high-value real estate negotiations. With a proven track record as a Product Owner for large-scale educational platforms, he effectively leads cross-functional teams across Europe, India, and South America. Arturo is adept at merging technical infrastructure—including AWS, CMS, and Agile workflows—with top-tier customer relations for global brands such as TUI, RIU Hotels, and Vinte. He is skilled in resolving complex logistical challenges and enhancing brand growth through data-driven digital strategies, catering to clientele in English, French, and Spanish. His core competencies include Agile project management, full-stack development, high-value negotiations, and digital innovation within the luxury hospitality and educational technology sectors.

Experience

  • Service Delivery & Guest Experience Specialist

    TUI · 2024 — Present
    Enhanced guest satisfaction for a diverse international clientele by providing personalized service and addressing complex travel issues promptly. Promoted and sold high-value excursions and tailored holiday experiences to increase revenue. Ensured effective multi-language communication, leveraging fluency in English and French to deliver superior support.

  • Real Estate Investment Consultant

    VINTE · 2023 — 2024
    Oversaw the complete sales lifecycle for residential developments, coordinating efforts among legal, financial, and construction teams for smooth execution for investors. Employed CRM tools to assess market trends and monitor lead conversion, supplying clients with precise ROI insights on property investments. Executed negotiations for high-value contracts, ensuring adherence to local regulations while effectively managing relationships to achieve high closing rates.

  • Guest Services

    RIU HOTELS AND RESORTS · 2022 — 2023
    Managed the comprehensive service cycle at a five-star resort, utilizing PMS and CMS systems to process reservations and create operational reports for backend use.

  • Digital Publishing Solutions Manager

    SANTILLANA · 2016 — 2021
    Directed the development lifecycle as Product Owner for the 'Milenguaje' platform and the 'Pleno' Assessment Platform, leading cross-functional teams to deliver integrated digital learning solutions. Managed eCommerce platforms and digital catalogs, collaborating with marketing teams to implement impactful social media campaigns.

  • Digital Education Manager

    SANTILLANA · 2013 — 2016
    Supervised the large-scale production of over 2,000 interactive resources and more than 400 videos, coordinating with international suppliers from South America, Spain, and India.