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Ashley M. — Mid-Level Program Manager from United States

Ashley M.

Mid-Level Program Manager

United States 6+ years
Open to offersNew to Platform
Languages
English
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About

Ashley M. is a mission-driven operations and communications professional based in Honolulu, HI, with extensive experience in supporting people and purpose-led organizations. Currently serving as a Program Manager at Pi’ikū, she leads the planning and execution of a workforce development initiative that helps local talent enter the tech industry. Ashley excels in managing stakeholder communication, designing onboarding processes, and coordinating multi-stakeholder logistics. Her prior role as an Operations Manager at Hustle Hunters highlighted her capabilities in partner coordination and compassionate problem-solving, contributing to the creation of a people-centered operational framework. With a background in startup acceleration at Blue Startups and talent experience operations at Twitter, Ashley has consistently enhanced human-centered recruiting and operational processes. She holds a master's degree in Criminal Justice from Chaminade University and a B.A. in Political Science from St. Mary’s College. Her proficiency with tools such as Google Workspace, Microsoft Office, Asana, and Trello underscores her ability to streamline operations across diverse environments.

Experience

  • Operations Manager + Recruiting Operations

    Hustle Hunters · 2022 — 2024
    Served as a key contact for clients, candidates, and internal teams, ensuring effective communication and support throughout engagements. Coordinated high-volume scheduling and follow-ups while preserving a personal touch in interactions. Developed internal systems to enhance team collaboration and streamline client experiences. Collaborated with leadership to establish structures that helped a rapidly growing remote team stay connected and aligned. Led initiatives for social media and newsletter coordination to bolster community engagement and brand communication.

  • Program Manager

    Blue Startups · 2020 — 2022
    Oversaw operations, logistics, and communications for a startup accelerator program lasting 12 weeks. Cultivated relationships with founders, mentors, and partners to ensure participant support during an intense growth period. Organized schedules and events to facilitate community and connection in a virtual environment. Assisted in the recruitment, onboarding, and management of program staff and interns, fostering a cohesive and mission-driven team culture.

  • Operations Specialist, Talent Experience & Strategic Operations

    Twitter · 2019 — 2020
    Focused on enhancing the candidate experience within recruiting operations by actively listening to feedback from candidates, recruiters, and hiring managers. Translated collected feedback into actionable recommendations to improve clarity and inclusivity. Provided support to cross-functional teams, facilitating communication and follow-through on initiatives related to the people experience.

  • People & Culture Lead

    Ginger · 2018 — 2019
    Acted as a primary support for employees concerning onboarding, benefits, policies, and transitions, prioritizing clarity and trust. Initiated improvements to enhance employee experiences during onboarding, development, and offboarding processes. Advocated for systems that promoted employee wellbeing and sustainability. Collaborated with leadership to scale people operations while maintaining cultural integrity.

  • People Operations Assistant

    Ginger · 2016 — 2018
    Provided support for clinicians and internal teams through logistics and coordination during onboarding. Organized events that fostered community connection and learning. Delivered operational support for various people-focused programs and initiatives.

  • Program Manager

    Pi’ikū
    Managed comprehensive program planning and developed timelines for a workforce development initiative with multiple cohorts. Oversaw the recruitment and selection process for interns and mentors, ensuring alignment with program goals. Designed onboarding processes to prepare interns and mentors ahead of cohort launches. Maintained weekly operations to ensure adherence to milestones and deliverables. Acted as the main liaison among partners, mentors, and stakeholders, aligning shared goals and resources. Identified and mitigated risks to maintain program quality. Directed the planning and execution of key program events and synthesized outcomes and feedback into reports for internal and funder review.

Skills & Expertise

Photoshop ExpertMLS (Multiple Listing Service)Talent AcquisitionPersonal AssistantCommunity Manager

Education

  • M.S., Criminal Justice
    Chaminade University
  • B.A., Political Science
    St. Mary’s College