Beatrix P.
Mid-Level Banking Customer Service Representative
Open to offersNew to PlatformAbout
Beatrix P. is a graduate in English Education from Widya Mandala Catholic University Surabaya with three years of experience as a Customer Service in the banking sector. She is skilled in managing Customer Relationship Management (CRM), handling financial transactions with precision, and achieving success in banking product cross-selling. At PT Bank Central Asia Tbk in Sidoarjo, she provided top-notch banking services to an average of 10–20 clients daily, addressing customer issues swiftly and accurately while ensuring compliance with established procedures. She consistently achieved branch monthly targets through cross-selling financial products and maintained a 100% accuracy rate in processing account administration and digital banking feature education. Furthermore, Beatrix has bilingual communication skills in English and Indonesian, enhancing her ability to contribute effectively to the banking industry.
Experience
Customer Service Bakti BCA
PT Bank Central Asia Tbk · 2023 — 2026Provided excellent banking service to an average of 10-20 customers daily, ensuring customer satisfaction in line with BCA quality standards. Addressed and resolved customer complaints related to account operations swiftly and according to established procedures. Consistently performed cross-selling of financial products to meet branch monthly targets. Processed account opening and closing administration while actively educating customers on BCA's digital banking features with 100% accuracy.
Skills & Expertise
Education
- Bachelor of English Education DepartmentUniversitas Katolik Widya Mandala Surabaya · 2019 — 2023
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