Begie V.
Senior Revenue Operations Analyst
Open to offersNew to PlatformPortfolios
About
Begie Boy L. is a results-oriented Operations and Data Professional with over seven years of experience in business analytics, process optimization, and client solutions. He has demonstrated a robust ability to streamline global workflows and leverage CRM tools and AI to enhance organizational efficiency. Currently, serving as a Revenue Operations Analyst at OpenText Inc., Begie has been instrumental in optimizing Salesforce lead routing and enhancing the Business Network approvals process, delivering valuable insights on complex contract structuring. Previously, as a Client Solutions Advisor at FactSet Philippines, he cultivated strong client relationships and provided tailored financial solutions. His role as a Customer Service Associate in Accenture's Google Revenue Operations project highlighted his skills in managing client billing processes and improving customer wait times. Begie's technical expertise includes strong command of Salesforce and SAP systems, AI principles, and automation tools, alongside a profound dedication to data integrity and project management.
Experience
Revenue Operations Analyst – Deals and Business Network Management
OpenText Inc. · 2025 — PresentDeveloped an automated Salesforce deal approval workflow, enhancing Business Network approvals. Delivered technical oversight on complex contract structuring and SAP SBO bids. Improved Salesforce lead routing through Oracle Eloqua initiatives, ensuring data integrity and reducing lead-to-rep handoff latency. Facilitated regional Cloud initiatives by utilizing IT change management frameworks to provide critical deal intelligence and enhance pipeline velocity. Collaborated with Sales Account Executives, Legal, and Finance teams to align on pricing and licensing, achieving accuracy in TCV/NCV calculations and safeguarding operating margins.Client Solutions Advisor
FactSet Philippines · 2021 — 2025Built strong client relationships through the provision of customized financial solutions, leading to high satisfaction rates. Addressed complex analytics inquiries and delivered expert support while collaborating across functions. Handled daily client interactions using CRM tools, streamlining communication workflows. Offered analytical and technical support to Merrill Lynch Managers to aid in strategic decision-making.Customer Service Associate
Accenture (Project Odyssey – Google Revenue Operations) · 2019 — 2021Handled daily payment queries for Global Direct customers, achieving high first-contact resolution rates. Assisted clients in navigating billing processes utilizing Google CRM and analytics, which resulted in reduced escalations. Managed the triage and routing of complex cases to specialized teams, decreasing customer wait times.Process Associate
Accenture (Virgin Media Business U.K, Medium and Large Enterprise) · 2016 — 2019Coordinated and provided updates on cases to U.K. project managers, ensuring effective communication. Oversaw the logistics and deployment of internet devices for large enterprise clients, focusing on timely and accurate delivery. Documented encountered issues and proposed product improvements using Amdocs CRM and automation to enhance functionality.Investor Services Associate
Cognizant Technology Solutions Inc. (Computershare, U.S.A.) · 2016 — 2016Supported clients in addressing online investment inquiries, such as stock transactions and ownership transfers. Managed resolution of requests and escalated critical issues in compliance with strict procedural guidelines to maintain service quality.
Skills & Expertise
Education
- Bachelor of Science in Information Technology, Major in Network and CybersecurityMapua Malayan Digital College · — — 2028
- Bachelor of Science, Business Administration, Major in Marketing ManagementSACRED HEART COLLEGE · 2012 — 2016