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BELEN M. — Junior Data Entry Specialist from Philippines

BELEN M.

Junior Data Entry Specialist

Philippines 2-3 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Belen M. A. is a dedicated professional with over two years of experience as a Data Entry Specialist, Appointment Setter, and Virtual Assistant. Based in Sampaloc, Manila, Philippines, Belen excels in maintaining accurate data management, coordinating complex scheduling tasks, and navigating CRMs, which have significantly enhanced operational efficiencies. Her recent role at Miles Therapeutics Services involved performing high-accuracy medical billing data entry and managing patient appointment schedules to prevent conflicts. Prior to this, she delivered exceptional customer support in high-pressure environments like Alorica Philippines and Philvest Solutions Inc, where she addressed customer inquiries, resolved billing issues, and logged detailed case notes. Belen is tech-savvy and a quick learner, demonstrating her ability to integrate new tools and CRMs seamlessly into her work. Educated at National Teacher's College and Ramon Magsaysay High School, she brings a blend of analytical skills and professional communication to every task she undertakes.

Experience

  • Virtual Assistant / Medical Biller

    Miles Therapeutics Services · 2025 — 2025
    Executed medical billing data entry with precision, ensuring claims were processed timely and accurately. Managed patient appointment scheduling and confirmations, effectively coordinating calendars to eliminate conflicts. Offered remote administrative assistance to ease operational demands for the practice. Organized digital records for effective retrieval and adherence to regulatory standards.
  • Customer Service Representative

    Alorica Philippines (Amazon Voice Account) · 2023 — 2025
    Handled a significant volume of inbound calls, responding to customer inquiries regarding products, services, and orders. Addressed billing and account challenges by adhering to established company protocols and scripts. Recorded detailed call and case information in CRM systems, ensuring the integrity of customer data. Provided courteous explanations that enhanced customer satisfaction and minimized repeat inquiries.
  • Customer Service Representative

    Philvest Solutions Inc · 2021 — 2023
    Managed high-volume inbound calls while accurately entering and updating customer information in the company's systems. Solved billing, order, and account problems in strict accordance with company procedures and established scripts. Communicated in a clear and professional manner, facilitating quick resolutions during the first contact.

Skills & Expertise

Education

  • Bachelor of Education
    National Teacher's College · 2019 — 2023
  • High School Diploma
    Ramon Magsaysay Highschool · 2010 — 2019

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