Bernadette T.
Mid-Level Administrative Assistant
Open to offersNew to PlatformLanguages
EnglishTagalog
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About
Bernadette T. is a versatile professional with extensive experience in administrative assistance and customer service support. As a District Manager Administrative Assistant for Farmers Insurance Group in Texas, she managed incoming calls, coordinated internal communications, and tracked performance metrics. Her role required maintaining organized records and drafting professional communications to district agents. During her tenure as a Client Relation Officer with Tether Media LLC, Bernadette cultivated skills in customer relationship management, handling administrative and data management tasks while managing social media operations. She also contributed to real estate marketing efforts and client outreach strategies. In her role as Executive Virtual Assistant, she provided high-level support to executives by managing HR tasks, coordinating schedules, and ensuring efficient project execution. Bernadette's experience spans multiple industries, including insurance, media, real estate, and virtual recruitment, where she has demonstrated strong abilities in data entry and logistics management, leveraging tools like Microsoft 365, Google Workspace, and CRM systems effectively.
Experience
District Manager Administrative Assistant
Farmers Insurance Group - Texas · 2025 — 2026Monitored incoming calls for the office reception line. Provided administrative support to the District Manager and the district leadership team. Managed calendars and scheduled team meetings. Coordinated internal communications between district management and agents. Maintained organized records, reports, and confidential documents. Tracked and monitored agent production, performance metrics, and district goals. Generated and maintained reports on agency performance. Prepared weekly and monthly performance summaries for leadership review. Drafted and sent professional emails, updates, and announcements to agents. Tracked participation and progress in district incentive programs, campaigns, and initiatives. Maintained district databases, spreadsheets, and internal reporting tools. Assisted with system updates and process improvements to enhance reporting efficiency.Client Relation Officer
Tether Media LLC · 2025 — 2025Converted and organized leads into spreadsheets, updated homeowner contact lists, reviewed contracts and documents, and prepared daily/weekly end-of-day reports. Handled Social Media Management using Meta, updating Facebook and Instagram posts and automations through GoHighLevel. Drafted and managed professional emails, created subject lines, and ran bulk email campaigns. Assisted with real estate mailers, flyers, and campaigns, editing content and design elements to enhance engagement. Conducted Cold Calling and Appointment Setting with leads. Gathered homeowner and property details, prepared Comparative Market Analysis (CMA) reports, and researched neighborhood insights. Documented meeting updates, summarized tasks, and supported ongoing projects.General Virtual Assistant
Cortes Real Estate · 2025 — 2025Oversaw and coordinated the client’s calendar, ensuring accurate scheduling of all appointments, meetings, and deadlines. Addressed conflicts or changes proactively to maintain smooth operations. Researched job opportunities, prepared and submitted applications, scheduled interviews, and tracked follow-ups for an organized job search process. Managed personal tasks, including organizing errands, handling correspondence, and coordinating daily priorities. Ensured effective time management by organizing and prioritizing tasks, supporting the client’s professional and personal commitments. Acted as a liaison between the client and external parties, maintaining efficient communication.General Virtual Assistant
Blash Holdings · 2024 — 2025Coordinated and managed daily tasks for multiple business ventures, monitoring schedules and assisting with follow-ups. Handled GVoice calls and emails, ensuring clear communication with vendors, clients, and team members through timely responses. Sent event and meeting reminders, scheduled appointments, and managed the calendar to keep engagements on track. Drafted and revised professional messages and emails, generated reports, and maintained updated records. Proactively monitored pending tasks and ensured timely follow-ups, keeping management informed of progress and new priorities.Executive Virtual Assistant
Tether Media - Marcela Cueto · 2025 — 2025Coordinated scheduling and sent timely reminders for events, meetings, or client deadlines. Ensured all client updates, follow-ups, and new task requirements were addressed efficiently. Provided comprehensive administrative support, including handling recruitment, interviews, and HR assistance. Managed HR matters discreetly and safeguarded confidential information. Coordinated schedules and communications to optimize time management and ensure seamless operations. Supported executives with various projects by conducting research, gathering information, and creating documents or presentations as needed.Executive Assistant
Net Value Partner · 2024 — 2025Organized and maintained digital files, records, and confidential information. Assisted the executive in prioritizing tasks and managing time effectively to meet deadlines. Categorized and sorted tickets related to complaints, concerns, and technical assistance requests, directing them to the appropriate team for resolution. Updated the system with the latest status of ongoing projects to ensure accurate tracking and reporting. Assisted with ad-hoc projects and other assigned duties.Virtual Recruiter and Trainer
Silverlight Consultation Company · 2024 — 2025Supported recruitment, payroll coordination, and HR documentation. Assisted in employee relations and administrative operations.Care Customer Service / Matter Expert
IBEX Global Solution · 2023 — 2024Screened candidates and scheduled interviews. Supported recruitment operations and applicant coordination using LinkedIn Recruiter.HR Admin Officer
Azco Solutions Bohol Project · 2022 — 2023Managed high-volume customer inquiries via phone and email. Resolved issues and provided service-related information regarding clients' insurance policies. Promoted to Subject Matter Expert for performance and leadership support.Virtual Recruiter
Naos International · 2022 — 2022Managed administrative operations, reporting, and executive support while coordinating hiring, inventory tracking, and internal processes.Office Admin Executive
Aspen Elena & Acres Corporation · 2020 — 2022Handled permits and requests for the admin office regarding student activities.
Skills & Expertise
Listing CoordinatorOffice and AdminReal Estate Virtual AssistantResearchCraigslist ExpertLead Generation Cold CallingMLS (Multiple Listing Service)Email OutreachFacebook MarketingEmail ManagementVirtual AssistantData Entry SpecialistCalendar ManagementEmail MarketingSketchExecutive AssistantAppointment SetterHR GeneralistCustomer Service and Admin SupportExcel ExpertEmail Automation
Education
- Bachelor of Science in Business Administration Major in Marketing ManagementHoly Name University · 2018 — 2022
- High School - IT in Mobile App Development and ApplicationSTI College Bohol · 2016 — 2018
- Junior High SchoolSan Agustin Academy · 2012 — 2015