Bernadette D.
Mid-Level Operations & Marketing Systems Manager
Actively lookingNew to PlatformPortfolios
About
An experienced Executive Assistant, Order Management Specialist, Freight Virtual Assistant, and Customer Service Professional with a proven track record of supporting business owners, operations teams, and customers across e-commerce, logistics, transportation, technical support, and digital marketing industries.
I specializes in streamlining operations, managing customer and supplier communications, coordinating order fulfillment and freight processes, and ensuring projects are completed efficiently and accurately. My expertise includes order processing, shipment tracking, logistics coordination, CRM management, executive calendar and inbox management, customer support, and administrative operations.
And has successfully worked with international clients, helping businesses improve workflow efficiency, maintain accurate records, strengthen customer relationships, and deliver exceptional service. She is proficient in GoHighLevel, Shopify, Google Workspace, Notion, and various CRM and support platforms, allowing her to adapt quickly to new systems and processes.
In addition to operations and customer service, I have experience creating SOPs, coordinating with vendors and stakeholders, supporting marketing initiatives, and assisting leadership teams with day-to-day business operations. Known for her attention to detail, reliability, and proactive approach, I help businesses stay organized, improve productivity, and scale with confidence.
Experience
Operations & Marketing Systems Manager
International Clients (Canada & Australia) · 2023 — 2026Optimized marketing and operational systems for online businesses by creating structured workflows, automating processes, and supporting campaign execution. Streamlined internal workflows across CRM, marketing, e-commerce, and onboarding systems. Developed structured systems for Shopify product listings and lead pipelines. Enhanced Google Ads and Meta Ads campaigns through funnel alignment, tracking, and reporting. Coordinated execution among marketing, operations, and customer support teams.Short Term Rentals & Executive Assistant
International Client (US) · 2025 — 2026Managed guest communication across Airbnb and direct channels, ensuring professional responses. Oversaw booking management and calendar coordination to optimize occupancy and prevent double bookings. Worked with cleaning and maintenance teams to facilitate timely property turnover and readiness for guest check-ins. Assisted with check-in and check-out processes, addressing guest inquiries in real time. Updated CRM systems with accurate booking information and operational notes, organizing daily operations and task tracking.Quality Analyst | Technical & Customer Support
Sykes Asia · 2018 — 2025Ensured quality, compliance, and operational accuracy in technical support and customer service processes. Evaluated customer interactions and support workflows to uphold service standards. Established quality checks and monitoring frameworks while analyzing operational gaps for efficiency improvements, preparing performance reports for leadership.Executive Assistant to Founder / CEO
International Client · 2022 — 2023Provided executive support by managing schedules and priorities, coordinating internal operations, and facilitating timely communication across teams. Translated strategic goals into structured workflows and timelines while coordinating project progress and client onboarding processes, identifying operational bottlenecks and escalating risks as needed.Quality Checker
IndoPhil Acrylic Mfg · 2008 — 2018Maintained quality and compliance across operational processes, supporting continuous improvement initiatives. Reviewed workflows and customer interactions to ensure accuracy, while identifying issues to contribute to process improvements. Assisted operations teams in achieving high performance standards.