Bernhard J.
Senior Hospitality Management Consultant
Open to offersNew to PlatformAbout
Bernhard J. is a seasoned service industry professional with over two decades of experience, prominently within Bali's vibrant tourism sector. With a strategy to broaden his leadership perspective, he has navigated cross-industry assignments that have strengthened his capabilities. He has excelled as an Independent Hospitality+Design Management Operator with bah+d Indonesia since 2006, specializing in Pre-Opening and Makeover Management, Human Resources Development, and Marketing and Sales Strategy. Notable achievements include boosting monthly revenue at Legend Cafe & Pool and driving a 30% annual revenue growth at Kampung Café & Cottages as General Manager. As Operation Manager with Plaza Premium Group, he led pre-opening and operational management across multiple cities, enhancing efficiency and guest satisfaction. His expertise is backed by a diploma from Borobudur InterContinental Hotel School and certifications as a Restaurant Auditor with PT. Surveyor Indonesia.
Experience
Operation Manager
Plaza Premium Group · 2022 — 2023Oversaw pre-opening and managed operations for airport dining outlets across three cities. Handled daily operations, staffing, and service standards to ensure quality and compliance. Implemented operational improvements to boost efficiency and guest satisfaction, while building and leading a team of 75 staff.Business Improvement/Assistant to the President Director
Altima · 2019 — 2019Supported executive decision-making and contributed to business improvement initiatives.Auditor
McDonald’s Restaurant · 2019 — 2019Conducted compliance inspections to ensure that three McDonald’s restaurants adhered to quality assurance requirements and service standards.General Manager
Kampung Cafe & Cottages · 2010 — 2010Managed employee documentation and training plans, enhancing performance through staff training. Restructured wages and benefits to boost operational efficiency and employee satisfaction. Contributed to website development and digital optimization, while leading marketing initiatives via printed media campaigns and direct sales outreach. Developed menus and planned catering events, ensuring smooth day-to-day operations and overseeing a team of 26 staff.Independent hospitality+design Management Operator
bah+d Indonesia · 2006 — PresentPartnered with hospitality investors and business owners to realize their vision, supporting ventures through start-up, growth, or repositioning phases. Provided services in pre-opening and makeover management, human resources development, rooms division management, food and beverage service and production management, marketing and sales strategy, and financial management and control.Assistant Manager
Bali Luxury Villas · 2003 — 2004Created employee work papers and training plans while conducting staff training. Developed menus and coordinated events, supported daily operations and administrative tasks, and ensured service quality through weekly on-site supervision. Enhanced guest experiences by welcoming and farewelling guests and managing a team of 26 staff.Assistant Restaurant Manager
The Ritz-Carlton Bali Resort & Spa · 2001 — 2002Assisted the Restaurant Manager in operational and administrative tasks. Coordinated interdepartmental meetings for effective communication and supported daily operations to maintain service quality and efficiency. Managed a team of 26 staff through training and supervision.Operation Manager
Ku De Ta · 2000 — 2001Aided the General Manager with daily operations to ensure business performance. Participated in recruitment activities, prepared employee work papers, and delivered training programs to improve staff performance. Supported daily operations while managing a team of 26 staff and ensuring service standards.Customer Service Manager
GWK Cultural Park · 1999 — 2000Involved in recruitment activities including interviewing and hiring staff. Supported the Operations Manager by establishing the Customer Service Department, prepared work papers, and conducted training programs. Maintained service quality and efficiency in daily operations while managing a team of 26 staff.Senior Butler
The Dharmawangsa · 1997 — 1997Supported the Head Butler in establishing the Butler Department and handled administrative tasks. Developed and delivered training to enhance service quality and enforced departmental service standards. Managed a team of 24 staff to ensure seamless guest service.
Skills & Expertise
Education
- Diploma in Food and Beverage Apprenticeship ProgramBorobudur InterContinental Hotel School · 1990 — 1991