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Bhea M. — Mid-Level Administrative Virtual Assistant from Philippines

Bhea M.

Mid-Level Administrative Virtual Assistant

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Bhea D. is a detail-oriented and reliable Virtual Assistant based in Surigao City, Philippines, with experience in customer service, technical support, and business outreach gained through her roles at Concentrix and Powerhub Outsourcing. She excels in appointment setting, telemarketing, executive assistance, and specialized healthcare outreach, supporting businesses in streamlining operations and improving client communication. Bhea assists in project planning, document organization, and tracking daily task progress, ensuring efficient communication among team members. As a first-level technical support expert, she provides assistance with hardware and software issues, logs support tickets, and coordinates with internal teams to resolve complex concerns. Her role also involves managing calendars, documents, and meeting logistics to optimize time management. Bhea holds a Bachelor of Arts in Political Science from the University of Cebu and has completed comprehensive training in virtual assistance, social media management, and basic SEO, further reinforcing her capability to deliver exceptional support in various virtual environments.

Experience

  • Virtual Assistant

    POWERHUB OUTSOURCING · 2023 — 2026
    Delivered comprehensive administrative support to leadership, managing calendars, documents, and meeting logistics. Facilitated communication between team members, maintained organized records, and ensured workflows remained efficient.

  • Customer Service Representative

    CONCENTRIX · 2022 — 2023
    Provided first-level technical assistance and troubleshooting for hardware, software, and system-related issues. Maintained detailed case records, logged support tickets, and coordinated with internal teams to address complex concerns while keeping users informed.

  • Outreach Specialist (Health Insurance, Telemarketing, Loan, and Appointment Setting)

    Company not specified
    Executed targeted outreach through telemarketing, email, and social platforms to engage prospects, introduce services, and address inquiries. Recorded all interactions accurately, followed up consistently, and contributed to business growth.