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Billy J. — Senior QA Engineer from Philippines

Billy J.

Senior QA Engineer

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Billy J. is a seasoned Software QA Engineer with over nine years of experience, notably serving as a QA Lead at CreativeX Co Ltd., where he established rigorous testing standards and managed comprehensive QA activities across development cycles. His career began in customer service with e-commerce giant DHgate, where he honed skills in customer support and issue resolution. Transitioning into QA, Billy leveraged his strong analytical and problem-solving skills, specializing in defect management, web app testing, and agile methodologies. At CreativeX, he collaborated closely with product and design teams, mentoring others while leading test planning and execution. His freelance tenure at ZAP BI Technology further exemplified his versatility, handling 25–50 test cases per cycle and utilizing tools like Cypress and JavaScript for test automation. Billy holds a Bachelor of Science in Information Technology from La Salle University.

Experience

  • QA Lead

    CreativeX Co Ltd. · 2024 — 2026
    Directed QA activities within software development cycles, establishing testing protocols and quality standards that aligned with product requirements. Managed test planning, execution, defect management, regression testing, and release validation from initial planning to release readiness. Guided QA team members in the design and execution of test procedures, ensuring consistency and thoroughness across releases. Collaborated with software, product, and design teams to define quality benchmarks, acceptance criteria, and release expectations. Provided mentorship to QA team members regarding test planning, execution, defect reporting, and quality practices. Participated in sprint planning and Agile ceremonies to proactively identify quality risks and facilitate continuous improvement.

  • Quality Assurance Tester (Freelance)

    ZAP BI Technology · 2022 — 2026
    Executed between 25 to 50 test cases per release cycle, focusing on functional, regression, API, mobile, and end-to-end testing. Documented and routed 5 to 12 defects weekly to product and development teams, aiding in timely resolution. Reviewed acceptance criteria and requirements to pinpoint potential quality risks prior to release. Created and maintained test scenarios, cases, and procedures that aligned with product demands and release goals. Conducted cross-browser and mobile testing for both iOS and Android to ensure functionality and user experience. Investigated application issues, performed root-cause analysis, and suggested actionable recommendations for rectification. Utilized Cypress and JavaScript for test automation to enhance testing efficiency. Employed Postman and SQL for API testing and data validation.

  • Customer Service Representative

    Eperformax Contact Center. · 2019 — 2022
    Delivered customer service support for DHgate, addressing inquiries regarding orders, products, shipping, and account-related issues. Provided accurate information to customers based on established policies and procedures. Investigated and resolved issues related to orders, deliveries, refunds, and e-commerce transactions. Maintained detailed documentation of customer interactions and resolutions, ensuring high service quality. Addressed customer complaints in a professional manner and offered solutions to foster a positive customer experience. Assisted clients with account-related concerns, delivering clear guidance for efficient issue resolution.

  • Quality Assurance Tester

    Legalmatch PH · 2017 — 2019
    Formulated and enforced software testing policies, procedures, and QA practices aimed at sustaining consistent product quality. Analyzed business requirements, technical specifications, and design documents to detect potential defects and quality risks prior to implementation. Crafted test scenarios and cases grounded in functional and technical requirements. Carried out functional and regression testing while documenting defects with precise reproduction steps and necessary evidence. Worked alongside development and product teams to investigate issues and validate fixes. Contributed to the ongoing enhancement of QA processes and software release practices.