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Bonar S. — Senior IT Support and Systems Operations Specialist from Indonesia

Bonar S.

Senior IT Support and Systems Operations Specialist

Indonesia No experience yet
Open to offersNew to Platform
Languages
English
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About

Bonar S. is a seasoned IT Support and Systems Operations professional with over 15 years of experience specializing in remote and onsite technical support, network troubleshooting, and SaaS administration. Based in Indonesia, he has led IT operations for notable organizations such as Asosiasi ATAKI and Asosiasi GAPEKNAS, ensuring operational continuity across diverse and distributed teams. In his role as IT Manager, Bonar excelled at managing infrastructure, providing Level 1 and Level 2 technical support, and maintaining system uptime. As a SaaS & Web-Based System Support Manager, he effectively resolved user issues related to access permissions and browser compatibility, playing a key role in supporting digital workflow adoption. His technical expertise extends to hardware and software support, Windows administration, cloud-based platforms, and technical documentation. Bonar's education includes a Bachelor's degree in Computer Accounting from Bina Nusantara University, complemented by a range of certifications such as the Google IT Support Professional Certificate and Microsoft 365 Fundamental. He has also developed technical projects, including a PC Monitoring Dashboard and an AI IT Support Chatbot using Python and Streamlit.

Experience

  • IT Manager / Systems Operations Lead

    Asosiasi ATAKI & Asosiasi GAPEKNAS · 2012 — 2026
    Directed IT operations for headquarters, regional branches, and affiliated organizations, ensuring operational continuity across multiple locations. Delivered Level 1 and Level 2 technical support covering hardware, software, networking, and web-based systems addressing issues related to Windows, connectivity, and SaaS workflows. Oversaw infrastructure components such as desktops, laptops, NAS storage, routers, switches, and wireless access points to maintain connectivity and system availability. Managed SaaS platforms, focusing on account management and troubleshooting access issues. Provided remote support to distributed users using collaboration and remote-access tools, effectively resolving issues without onsite presence. Ensured system uptime and reliability of data backups to maintain operational continuity.

  • SaaS & Web-Based System Support Manager

    LSBU GAPEKNAS Infrastruktur & LSP ATAKI Konstruksi · 2022 — 2026
    Oversaw support for web-based certification platforms and SaaS applications, emphasizing access permissions and user workflow issues while addressing browser compatibility. Managed resolution of user issues in collaboration with developers and vendors for necessary escalations. Enhanced digital workflow adoption by providing operational guidance and support.

  • IT Support – Security Systems Specialist

    PT. Senjaya Solusi Sekurindo · 2010 — 2012
    Executed installation and maintenance of CCTV systems, DVR/NVR, and access control devices to support IP-based surveillance and remote monitoring capabilities. Configured and optimized IP-based surveillance systems to ensure effective remote monitoring access while handling troubleshooting and preventive maintenance tasks.

  • Junior IT Support

    Asosiasi ATAKI & Asosiasi GAPEKNAS · 2006 — 2010
    Delivered Level 1 support for desktops, printers, and office applications, aiding users with LAN setup, IP configuration, and network troubleshooting. Assisted users with daily technical issues while contributing to overall system maintenance.