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Brandi — Senior Operations and Project Coordinator from Canada

Brandi

Senior Operations and Project Coordinator

Canada 6+ years
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Languages
English
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About

Brandi C. is an accomplished operations and people leader with over 20 years of high-volume workflow management and over eight years of people management experience. As the CEO and Principal Consultant at Cadieux Consulting, she delivers project coordination, administrative, and operational support to small businesses and independent professionals. Previously, at REMAX River City, Brandi demonstrated exceptional leadership as a Conveyancing Manager, where she led workflow optimization, supervised teams, and upheld quality standards. Her expertise extends to process improvement, confidential records management, and implementing operational procedures. Brandi holds a diploma in Legal Administration from the Academy of Learning and is currently pursuing a Certified Project Management Professional (PMP) certification. Known for her sound judgment and organized approach, she excels in stakeholder collaboration and supports consistent service delivery in fast-paced environments.

Experience

  • Conveyancing Manager, Operations Leadership

    REMAX River City · 2023 — 2025
    Directed day-to-day operations in a high-volume department, managing workflows and prioritizing tasks to ensure consistent service delivery. Supervised and developed a team of 3–5 staff by providing coaching, training, and performance management to promote accountability and adherence to work practices. Facilitated onboarding and ongoing training sessions while conducting performance reviews to enhance team capabilities. Developed and rolled out procedures to boost efficiency, accuracy, and compliance. Managed a high volume of complex records and conducted quality assessments on 150–300 files monthly to ensure proper documentation. Acted as a liaison among leadership, internal teams, and external stakeholders to resolve operational issues and risks. Contributed to departmental planning, process enhancements, and financial administration tasks including reconciliations, deposits, and payment tracking.

  • CEO & Principal Consultant

    Cadieux Consulting · 2024 — Present
    Delivered administrative, project coordination, and operational support to small businesses and independent professionals. Established and nurtured client relationships to ensure effective service delivery, maintained clear communication, and reliable execution. Assisted clients in creating workflows, documenting processes, developing SOPs, coordinating vendor activities, and managing scheduling and reporting. Oversaw small-scale project management from planning through to execution, tracking progress, gathering requirements, and preparing documentation while keeping stakeholders updated. Identified operational inefficiencies and recommended enhancements to processes, tools, and systems. Managed business financial operations including invoicing, scheduling, and onboarding.

  • Senior Conveyancer, Team Lead and Coordinator

    REMAX River City · 2015 — 2023
    Coordinated daily workflows while providing leadership in a dynamic, high-pressure environment. Facilitated onboarding and ongoing support through training and performance feedback for team members. Clarified expectations for team performance and responded to escalated inquiries, addressing training requirements and ensuring consistent quality standards. Oversaw complicated documentation workflows, ensuring all records were accurate, complete, and confidential according to established procedures. Collaborated with various stakeholders including internal teams, leadership, legal professionals, and clients to resolve problems and maintain service continuity. Identified discrepancies and escalated issues appropriately while supporting process improvements to enhance accuracy and efficiency.

  • Client Services Support and Licensed Buyer’s Agent

    Realty Executives Polaris · 2007 — 2010
    Facilitated client services and handled administrative coordination for a busy real estate practice prior to obtaining a buyer's agent license. Represented clients as a licensed real estate professional, assessing needs, arranging property viewings, preparing offers, and aiding decisions throughout purchase processes. Managed client interactions, scheduling, documentation follow-through, and multiple urgent file requirements to maintain organized and responsive service. Coordinated confidential records and purchase-related documentation, paying close attention to accuracy and compliance with established guidelines. Interacted with clients, legal experts, lenders, service providers, and internal teams to clarify needs and resolve challenges, ensuring smooth file progression. Provided agent support by organizing files, managing responses, coordinating schedules, and addressing the daily administrative functions of the practice.

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