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Bryan A. — Senior IT Support Specialist from Philippines

Bryan A.

Senior IT Support Specialist

Philippines 2-3 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Bryan A. is an accomplished IT Support Specialist and IT Engineer with over eight years of experience in diverse IT environments across the UAE and the Philippines. He has effectively served government media offices, managed service providers, and corporate IT sectors. His current role involves delivering Level 1 and 2 IT support to over 400 users at the Government Media Office in Dubai, where he manages Windows and macOS systems, Microsoft 365, Active Directory, and endpoint security. Bryan is proficient in configuring AV equipment for high-profile events, such as the World Government Summit, ensuring seamless live streaming and video conferencing. His expertise extends to managing LAN/WAN networks, VPN solutions, and IT security compliance. With a Bachelor's in Computer Engineering from the Technological Institute of the Philippines, Bryan combines technical acumen with a practical understanding of IT infrastructure, making him a vital asset in fast-paced and demanding tech environments.

Experience

  • IT Engineer

    Government Media Office GMO / Visioneers Holding LLC (Outsourced by ITMAX) · 2024 — Present
    Provide Level 1 & 2 IT support for over 400 users in a government media setting. Manage Windows/macOS systems, Microsoft 365, Active Directory, and endpoint security. Support network infrastructure, including LAN/WAN, Wi-Fi, and file servers while monitoring system performance. Configure and maintain audiovisual equipment for live events and ensure adherence to government IT security policies.

  • Technical Support Engineer

    IT Max Global DMCC · 2024 — Present
    Deliver remote MSP support to government, media, and corporate sectors. Address issues related to Windows, printers, VPNs, DNS, proxies, and Microsoft 365. Manage Azure AD accounts, mailbox setups, and the onboarding/offboarding process. Oversee device replacement and OneDrive data migration to minimize downtime.

  • Computer Engineer

    Dezigntechnic LLC · 2022 — 2024
    Install and configure workstations and networking devices, including Ruijie, Fortigate, Synology, and D-Link. Implement VPNs and firewall settings while optimizing local networks. Deploy software such as M365, Autodesk, and Adobe Creative Cloud. Set up AV conferencing systems and address CCTV troubleshooting issues, with additional responsibilities in system backups and VIP technical support.

  • Technical Engineer

    Infobahn Communication Inc. · 2021 — 2022
    Handle various IT support tasks in a technical engineering role.

  • System Engineer

    C.A.R.E PTE LTD · 2019 — 2020
    Engaged in system engineering responsibilities within the organization.

  • Service Desk Engineer

    Cloversoft Solutions Inc. · 2018 — 2019
    Provided support as a Service Desk Engineer, addressing user inquiries and technical issues.

Skills & Expertise

CopywritingIT and NetworkingHelpdeskTech Support

Education

  • B.S. Computer Engineering
    Technological Institute of the Philippines, Manila

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