Bryan L.

Bryan L. is an experienced Email and Chat Support Specialist with a background in the education sector, specifically assisting academic institutions such as AMA Online Education and Baliuag University. He offers professional non-voice support, handling customer concerns with efficiency and maintaining high service standards. At Baliuag University, Bryan managed LMS platforms, advised students and superiors via email and Zoho CRM, and collaborated with technology, content, and registrar teams through Slack. He also performed teaching, syllabus creation, and administrative duties. Bryan's proficiency spans CRM systems, including Zendesk and Freshdesk, as well as ticket management and technical support, all underpinned by a strong commitment to positive customer experiences in an academic environment.